Discover the latest software purchases and digital transformation initiatives being undertaken by Denton ISD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Denton ISD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Denton ISD has purchased the following applications: Ivanti IT Service Manager for IT Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Denton ISD is running and its propensity to invest more and deepen its relationship with Ivanti or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Denton ISD revenues, which have grown to $263.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Denton ISD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Denton Independent School District, sometimes shortened to Denton ISD, is a school district based in Denton, Texas. The district covers all or parts of the following cities – Denton, Bartonville, Copper Canyon, Corinth, Cross Roads, Double Oak, Lincoln Park, Oak Point, Fort Worth and Shady Shores.
Scope and Challenges
From kindergartners to high school seniors, learning increasingly depends on technology. For the Technology team at Denton ISD, that means supporting more users, more devices and more school sites. A four-person helpdesk team supports 5,000 teachers and staff.
With the workload growing and resources flat, the Technology helpdesk team looked to mature its service management processes to meet the growing demand. As part of its process improvements, Denton ISD moved from HEAT Classic to Ivanti Service Manager.
Outcome and Implications
The move to Ivanti Service Manager simplifies Technology support for the team and enables Technology services to be managed more efficiently.
The centralized helpdesk team can more easily deliver Technology services to 40 school sites without having to drive to the locations. With web-based access to Service Manager, the helpdesk team can work from anywhere.
Ivanti Service Manager is more convenient to use, but the biggest benefit has been the ability to automate common workflows, which increases Technology staff efficiency and speedy resolutions.
“We made a decision to move to Ivanti Service Manager to get the enterprise-class features,” says Susan Cheatham, Helpdesk Manager at Denton ISD.
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|Ivanti||Legacy Applications||Ivanti IT Service Manager||IT Service Management||ITSM||n/a||n/a||2016||2017|
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