Manchester, M1 2WD,
United Kingdom
Department for Education Technographics
Department for Education Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department for Education and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7298 Department for Education employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department for Education has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, Impact Call Centre for Professional Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department for Education is running and its propensity to invest more and deepen its relationship with Microsoft , Impact Call Centre or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department for Education revenues, which have grown to $91.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department for Education intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department for Education Tech Stack and Enterprise Applications
Department for Education ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2020 | 2020 |
|
Department for Education Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Impact Call Centre | Legacy | Impact Call Centre | Professional Services | Professional Services | n/a | 2021 | 2021 |
In 2021 the Department for Education United Kingdom engaged Impact Call Centre to provide outsourced customer service and contact centre support under the Professional Services category. The deployment used Impact Call Centre as a trusted supplier to handle inbound and outbound contact activity for high volume citizen enquiries, with the go live year based on public vendor references.
Service delivery is operated from Impact Call Centre's Romsey contact centre, providing a centralized contact centre architecture that consolidates citizen enquiry intake, query triage and escalation, outbound outreach and agent-based case handling. Functional capabilities implemented align with standard contact centre workflows, including multi channel inbound handling, outbound campaign execution and capacity scaling to manage peak public sector demand.
Operational scope covers citizen facing customer service and engagement functions for the Department for Education United Kingdom across the United Kingdom, with delivery oriented to high volume public enquiries. Governance and supplier management were structured around a contracted outsourcing arrangement, with the implementation and ongoing service focused on improving responsiveness and scalability through centralized contact centre operations provided by Impact Call Centre in the Professional Services category.
|
IT Decision Makers and Key Stakeholders at Department for Education
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department for Education Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||