Despegar.com
1444 Biscayne Boulevard, Suite 221,
Miami, 33132, FL,
United States
Miami, 33132, FL,
United States
1 305-371-3208
Professional Services
Despegar.com Technographics
Despegar.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Despegar.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Despegar.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Despegar.com has purchased the following applications: Avature CRM for Candidate Relationship Management in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, LexisNexis ThreatMetrix for eCommerce Fraud Protection in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Despegar.com is running and its propensity to invest more and deepen its relationship with Avature , Oracle , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Despegar.com revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Despegar.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Despegar.com Tech Stack and Enterprise Applications
Despegar.com HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Despegar.com implemented Avature CRM to support Candidate Relationship Management across its recruiting channels. The deployment is focused on capturing candidates directly via the public career site, using Avature CRM to centralize candidate records and initial engagement data. This positioned the application as the front end of Despegar.com talent acquisition systems, organizing candidate intake and engagement workflows for recruiting teams.
Configuration included Candidate Relationship Management modules such as candidate profile management, talent pools, campaign and event sourcing, email automation, and workflow orchestration. Avature CRM was configured to manage segmentation and nurture campaigns, maintain activity history, and support recruiter queue management and interview scheduling. Automation and workflow rules were used to standardize candidate follow up and pipeline staging across hiring teams.
The implementation was deployed on Despegar.com website to capture applicants and passive candidate interest, integrating the career site as the primary capture point for Avature CRM. Operational ownership rested with recruiting and talent acquisition teams who managed campaign configuration, candidate data governance, and recruiter assignments. Governance emphasized process standardization for sourcing campaigns and candidate lifecycle orchestration within the Candidate Relationship Management system.
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Core HR | HCM |
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2016 | 2016 |
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Despegar.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Despegar.com implemented Google Workspace (Formerly Google G-Suite) to establish an enterprise Collaboration platform across its 3,500 employee organization. The deployment positioned Google Workspace as the primary collaboration layer to support communications, document authoring, calendaring, and file storage for customer-facing and corporate teams.
The implementation leveraged core Google Workspace capabilities including Gmail for corporate email, Google Drive for file storage, Google Docs, Sheets and Slides for collaborative content creation, Google Calendar for scheduling, and Google Meet for real-time conferencing. Administration used the Google Admin console to provision accounts, organize users into organizational units, and manage shared drives and group-based access controls, aligning platform configuration with standard collaboration workflows.
Operational coverage included commercial, customer support, product, and corporate functions, with Google Workspace instrumented to support cross-functional collaboration and document sharing. Governance centered on centralized administration through the Admin console, organizational unit configuration, and group access patterns to enforce policy and access controls while enabling distributed collaboration across the company.
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Despegar.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RELX Group | Legacy | LexisNexis ThreatMetrix | eCommerce Fraud Protection | eCommerce | n/a | 2023 | 2023 |
In 2023 Despegar.com deployed LexisNexis ThreatMetrix on its public website to provide online transaction screening and session risk analysis. The LexisNexis ThreatMetrix implementation is positioned as the companys eCommerce Fraud Protection layer for web-based bookings and account interactions, capturing device and session telemetry to support risk scoring and fraud detection workflows.
The deployment is web‑facing and instrumented to collect behavioral and device intelligence for real-time risk decisions, with RiskScore outputs used to inform checkout screening, account protection checks, and manual review queues. Operational ownership is concentrated in e-commerce operations and fraud risk teams, with the solution integrated into front-end transaction flows to centralize fraud detection and orchestrate review processes.
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Despegar.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Despegar.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2011 | 2011 |
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Despegar.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Despegar.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Despegar.com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Despegar.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Despegar.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Despegar.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Despegar.com Technographics
Despegar.com is a Professional Services organization based in United States,
with around 3500 employees and annual revenues of $400.0 million.
Despegar.com operates a diverse technology stack with applications such as
Avature CRM, Google Workspace (Formerly Google G-Suite) and LexisNexis ThreatMetrix,
covering areas like Candidate Relationship Management, Collaboration and eCommerce Fraud Protection.
Despegar.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Avature, Google and RELX Group.
Despegar.com recently adopted applications including
LexisNexis ThreatMetrix in 2023, Okta Identity Cloud in 2021 and Adobe Marketing Cloud (ex Omniture) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Despegar.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Despegar.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Despegar.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.