Destinia
Calle Gran Via, 22, Duplicado Planta 4, Derecha,
Madrid, 28013,
Spain
Madrid, 28013,
Spain
34 91-524-24-00
Leisure and Hospitality
Destinia Technographics
Destinia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Destinia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Destinia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Destinia has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2016, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Destinia is running and its propensity to invest more and deepen its relationship with PayPal , Sift Science , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Destinia revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Destinia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Destinia Tech Stack and Enterprise Applications
Destinia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Destinia implemented PayPal Enterprise on its customer-facing website to handle online payments. The deployment positions PayPal Enterprise as the primary Payment Processing solution for booking checkout flows on Destinia.com, embedded in the site’s payment pages and API-driven checkout endpoints, and centralizes payment capture and authorization for hotel and travel reservations.
Configuration focused on core payment gateway capabilities typical of Payment Processing implementations, including card and digital wallet acceptance, hosted checkout components, tokenization for stored credentials, and vendor-provided fraud and risk controls. Operational ownership rests with online commerce, payment operations, and finance teams for settlement, reconciliation, and chargeback workflows integrated with PayPal Enterprise. Governance actions included routing payment capture through the vendor’s hosted components to limit card data exposure and instituting transaction-level logging within site diagnostics. This narrative links Destinia PayPal Enterprise Payment Processing to the business functions of checkout, billing, and revenue collection for its leisure and hospitality platform.
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Destinia AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016 Destinia implemented Sift Science Digital Trust Platform to introduce machine learning driven fraud detection across its online travel agency operations. The Sift Science Digital Trust Platform was deployed as an ML and Data Science Platforms solution to proactively address payment fraud, fraud rings, and friendly fraud affecting bookings across Destinia’s global footprint serving more than 2 million travelers in 90+ markets.
Implementation focused on rapid API integration and operational scoring, with one developer and one analyst dedicated to the work. Destinia instrumented Sift Scores and the unified Sift Console to replace slow, manual review workflows, leveraging real time scoring and data visualizations typical of ML and Data Science Platforms to prioritize transactions and surface connections between suspicious users.
Operational coverage included the payments and risk functions that support bookings for over 500,000 hotels and 600 airlines, with primary customer channels split roughly 70 percent desktop and 30 percent mobile. The integration was embedded into booking and payment flows, enabling the fraud team in Madrid and other offices to see signals across regions, consolidate alerts, and act on automated decisions alongside targeted manual reviews.
Governance and process changes were led by Gustavo Tonti who established a sustainable Risk and Fraud practice and restructured review workflows to favor machine learning informed automation. Results reported by Destinia include a sharp decrease in manual review time, more reliable automated decisions, fewer blind spots compared to rules based approaches, reduced friction for legitimate customers, and an improved ability to identify fraud rings and slash chargeback rates.
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Destinia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Destinia implemented LiveChat on its website. LiveChat, categorized as Chatbots and Conversational AI, was deployed to extend web based customer engagement and to handle online booking inquiries and post booking support workflows.
The implementation uses the LiveChat web widget embedded across Destinia's public site and booking flows, providing real time messaging, automated canned responses, chat routing to available agents, conversation history, and session level analytics. LiveChat is operated as the primary conversational interface for web visitors, with configuration focused on response templates, message routing rules, and basic automation to triage routine questions.
Operational scope centers on Destinia's customer support and reservations teams in Spain, who use LiveChat for inbound customer interactions and live agent handoffs. Governance emphasizes scripted reply management, agent shift coverage, and ongoing transcript review to refine reply templates and routing rules, aligning the Chatbots and Conversational AI implementation with day to day customer service and booking operations.
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Destinia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Destinia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Destinia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Fraud Manager | Manager | Finance | |
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Co-Founder and CEO | CXO | Finance | |
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Apps Being Evaluated by Destinia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Destinia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Destinia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Destinia Technographics
Destinia is a Leisure and Hospitality organization based in Spain,
with around 150 employees and annual revenues of $10.0 million.
Destinia operates a diverse technology stack with applications such as
PayPal Enterprise, Sift Science Digital Trust Platform and LiveChat,
covering areas like Payment Processing, ML and Data Science Platforms and Chatbots and Conversational AI.
Destinia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Sift Science and LiveChat, Inc..
Destinia recently adopted applications including
LiveChat in 2021, PayPal Enterprise in 2020 and Fastly in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Destinia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Destinia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Destinia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.