DHL Indonesia
Kreasindo Jaya Sentosa Pt., Jl. Pegangsaan Dua No.99, RT.3/RW.4, Pegangsaan Dua, Kec. Klp. Gading, Kota Jkt Utara, Daerah Khusus Ibukota,
Jakarta, 14250,
Indonesia
Jakarta, 14250,
Indonesia
62 21 4601575
Transportation
DHL Indonesia Technographics
DHL Indonesia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DHL Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 DHL Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DHL Indonesia has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Adobe Experience Manager for Digital Asset Management in 2020, nuDeliverIt by nuVizz for Real-Time Transportation Visibility in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DHL Indonesia is running and its propensity to invest more and deepen its relationship with Cisco Systems , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DHL Indonesia revenues, which have grown to $480.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DHL Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DHL Indonesia Tech Stack and Enterprise Applications
DHL Indonesia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, DHL Indonesia deployed Cisco Webex Meetings for Audio Video and Web Conferencing to extend browser-based meeting capability into its public-facing and internal communication channels. The implementation is surfaced on DHL Indonesia's corporate website, enabling web-initiated session booking and single-click joining for external and internal participants.
The Cisco Webex Meetings deployment emphasizes core Audio Video and Web Conferencing capabilities, including video conferencing, screen sharing, scheduled meetings, recording, and participant management, mapped to standard meeting platform workflows. Configuration signals focus on web embedding and simplified join flows to support both internal collaboration and customer-facing briefings, consistent with common meeting orchestration and session management patterns.
DHL Indonesia Cisco Webex Meetings Audio Video and Web Conferencing is positioned to support collaboration, customer engagement, and remote coordination across the organization, with the corporate website acting as the primary surface for session access. The observable implementation ties web engagement to the Cisco Webex Meetings layer, aligning the application with enterprise communication and customer interaction use cases.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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DHL Indonesia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020 DHL Indonesia implemented Adobe Experience Manager as its Digital Asset Management platform on its public website to centralize media and support web publishing workflows. The Adobe Experience Manager deployment focuses on a centralized asset repository for images and video, metadata tagging, automated renditions and version control to support consistent content delivery across site pages and digital touchpoints.
Configuration work emphasized cataloging and taxonomy, asset ingestion pipelines and approval workflows, with Adobe Experience Manager configured to enforce role based access and to manage content lifecycles. The implementation included standard DAM capabilities such as metadata management, search and retrieval, asset transformation and workflow orchestration to streamline web authoring and publishing.
Integrations are implemented at the website and content delivery layer, tying Adobe Experience Manager into the site authoring and publishing pipeline used by web publishing and marketing teams. Operational coverage is focused on the corporate website, with the platform acting as the primary source of truth for digital assets used in online content and campaign pages.
Governance centered on metadata standards, access controls and authoring workflows to ensure consistent asset usage and publication processes. Rollout was staged on the site with configuration driven governance and training for content authors to align web publishing operations with the Adobe Experience Manager Digital Asset Management model.
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Digital Signing | Content Management |
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2021 | 2021 |
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DHL Indonesia SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| nuVizz | Legacy | nuDeliverIt by nuVizz | Real-Time Transportation Visibility | SCM | n/a | 2016 | 2016 |
In 2016, DHL Indonesia deployed nuDeliverIt by nuVizz as a Real-Time Transportation Visibility solution across its Jakarta operations and five warehouse sites. The engagement centered on configuring nuDeliverIt by nuVizz to support transportation and warehouse interfacing requirements for DHL Indonesia, aligning shipment control and event-level visibility with operations and country IT stakeholders.
Implementation work included detailed Mapping Solution Design documents, known as MSDs, to define interface mappings from webMethods to WMOS. Functional message families validated in the MSDs and through testing included ASN, Purchase Order, Distribution Order, Item, Batch, LPN Conversion, Static Routes, PIX, PIX605, and Ship Confirmation, and these were reflected in a configuration matrix and Business Requirement Documents used to scope system behavior.
The integration architecture emphasized guaranteed message translation and orchestration between webMethods and WMOS, with the team owning interface mapping, defect reproduction, and developer handoffs. Validation and defect resolution occurred through formal testing cycles, this included system integration testing, user acceptance testing, smoke tests, and dry runs to exercise the end to end webMethods to WMOS flow and nuDeliverIt by nuVizz event capture.
Governance and rollout practices were operationalized through BRD driven configuration, staged testing gates, and a hyper care support model post go live. During hyper care the implementation team provided issue analysis and remediation support to the country IT team and operations team across all five warehouses to stabilize transports and visibility workflows.
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DHL Indonesia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2004 | 2004 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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DHL Indonesia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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DHL Indonesia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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DHL Indonesia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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DHL Indonesia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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DHL Indonesia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DHL Indonesia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DHL Indonesia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DHL Indonesia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DHL Indonesia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DHL Indonesia Technographics
DHL Indonesia is a Transportation organization based in Indonesia,
with around 4500 employees and annual revenues of $480.0 million.
DHL Indonesia operates a diverse technology stack with applications such as
Cisco Webex Meetings, Adobe Experience Manager and nuDeliverIt by nuVizz,
covering areas like Audio Video and Web Conferencing, Digital Asset Management and Real-Time Transportation Visibility.
DHL Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Adobe Systems and nuVizz.
DHL Indonesia recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DHL Indonesia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DHL Indonesia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DHL Indonesia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.