DHL USA
1210 S Pine Island Rd Suite 400,
Plantation, 33324, FL,
United States
Plantation, 33324, FL,
United States
1 800-225-5345
Transportation
DHL USA Technographics
DHL USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DHL USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 27000 DHL USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DHL USA has purchased the following applications: Kofax MarkView for AP Automation in 2017, Sterling Background Check for BackGround Screening in 2017, Exterro Zapproved ZDiscovery for Legal Practice Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DHL USA is running and its propensity to invest more and deepen its relationship with Tungsten Automation , SAP , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DHL USA revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DHL USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DHL USA Tech Stack and Enterprise Applications
DHL USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, DHL USA deployed Kofax MarkView as its AP Automation solution to centralize invoice processing. The initial deployment included DHL Supply Chain operations in Morrisville, North Carolina where office supervisors processed daily invoices from more than 15 clients using Kofax MarkView for invoice intake and control, aligning the application with onsite accounts payable operations.
Kofax MarkView was configured to support invoice capture, OCR based data extraction, automated workflow routing for approvals, and document archival, providing structured accounts payable processing and invoice validation capabilities. The implementation emphasized capture to workflow orchestration and invoice information normalization to support routine AP tasks and exception handling.
The implementation integrated Kofax MarkView with Oracle for posting and transaction synchronization, creating an operational link between captured invoices and the ERP payables ledger. Operational users included accounts payable staff and onsite supervisors at the Morrisville site, and the system operated alongside other operational tools such as Kronos and Concur without implying direct integration.
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2019 | 2019 |
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DHL USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017 DHL USA deployed Sterling Background Check as the enterprise BackGround Screening application to centralize candidate screening and support hiring workflows. Sterling Background Check was used to initiate and manage pre employment screening for administrative assistant, hourly warehouse and driver roles, and it operated within Human Resources hiring and onboarding functions across DHL Supply Chain sites.
Configuration efforts focused on candidate screening workflows, including electronic initiation of drug screens, E-Verify filings, and adverse action management through Sterling Background Check. Offer letter triggers and adjudication workflows were configured to produce adverse action notices and to advance candidates through onboarding, aligning screening outcomes with applicant processing tasks described in HR operations.
Integrations explicitly included Talentwise, with Sterling receiving applicant submissions and returning screening statuses to recruiters and hiring coordinators. Operational coverage encompassed HR hiring, onboarding, compliance and site level safety related hiring activities, capturing Applicant Flow Logs and supporting startup labor planning inputs used by site HR teams.
Governance included standardized adverse action handling, retention of personnel and termination files, and coordination between background screening results and New Hire Orientation and 30/60/90 day review processes. Sterling Background Check served as the primary BackGround Screening application for these HR and compliance controls at DHL USA.
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2015 | 2015 |
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DHL USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, DHL USA deployed Exterro Zapproved ZDiscovery as its Legal Practice Management solution to support corporate and litigation legal operations. The implementation centered on the Legal Services Americas organization, with a Legal Operations Analyst in Westerville, OH designated as a super user to manage reporting and intake workflows across department, regional and global distribution levels.
The Exterro Zapproved ZDiscovery implementation was configured to manage legal intake, matter intake triage and eDiscovery workflow orchestration, and to host inventoryed standard and custom reports with timing and distribution metadata. Configuration emphasized role-based access for legal analysts and counsel, automated routing for timekeeper approvals and budget controls, and scripted workflows to coordinate invoicing, settlement payments and law firm performance assessment processes.
Integrations were established with the global contract database, legal and CCM intake tools, NetDocuments, Passport and Adobe Sign to create an operational fabric between matter intake, contract repository and document signature workflows. The integration footprint supported coordination of external counsel actions, centralized invoice processing and reporting that spans department, region and global legal stakeholders.
Governance and process responsibilities were formalized within the legal operations function, with ongoing continuous improvement of law firm performance assessment, payment and reporting processes led by the Legal Operations Manager and the Legal Operations Analyst. The deployment positioned Exterro Zapproved ZDiscovery to support litigation support, transactional due diligence checklists and entity formation documentation workflows used by DHL USA legal teams.
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Legal Practice Management | ERP Services and Operations |
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2020 | 2020 |
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DHL USA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2019 | 2020 |
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DHL USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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DHL USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Document Management | Content Management |
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2019 | 2020 |
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Document Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2018 | 2018 |
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DHL USA SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2015 | 2015 |
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2015 | 2015 |
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Warehouse Management | SCM |
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2010 | 2010 |
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DHL USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2021 |
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CRM | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2004 | 2004 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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DHL USA EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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DHL USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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DHL USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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DHL USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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DHL USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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DHL USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DHL USA
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President Human Resources | VP | HR | |
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Vice President, Talent Acquisition, Talent Management, Learning & Development, and Hourly Recruiting | VP | HR | |
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Senior Manager Talent Management | Manager | HR | |
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General Manager Supply Chain | Manager | Supply Chain | |
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Inventory Control Manager | Manager | Supply Chain | |
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Director of Distribution | Director | Finance | |
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CIO | CXO | Finance | |
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VP, Legal & Compliance | Manager | Operations | |
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Senior Vice President Human Resources Americas | VP | HR | |
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Human Resources Director | Director | HR | |
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Head of Global Compliance Office | Director | Finance | |
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Head of Human Resources, West, South, IT | Director | HR | |
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Vice President Contract Risk Management | VP | Risk | |
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VP of Legal & Regulatory Affairs | VP | Operations | |
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Senior Legal Counsel | Manager | Operations | |
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Senior Legal Counsel | Manager | Operations | |
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Apps Being Evaluated by DHL USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DHL USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DHL USA digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD DHL USA Technographics
DHL USA is a Transportation organization based in United States,
with around 27000 employees and annual revenues of $3.00 billion.
DHL USA operates a diverse technology stack with applications such as
Kofax MarkView, Sterling Background Check and Exterro Zapproved ZDiscovery,
covering areas like AP Automation, BackGround Screening and Legal Practice Management.
DHL USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Sterling Talent Solutions and Exterro.
DHL USA recently adopted applications including
Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2022, NetDocuments in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DHL USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DHL USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DHL USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.