Diagnosticos da America
Av. JuruA, 434 Alphaville,
Barueri, 06455-010, SP,
Brazil
Barueri, 06455-010, SP,
Brazil
55 11 4197 5500
Healthcare
Diagnosticos da America Technographics
Diagnosticos da America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Diagnosticos da America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 Diagnosticos da America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Diagnosticos da America has purchased the following applications: UpFlux Process Mining for Process Mining in 2019, Microsoft 365 for Collaboration in 2021, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Diagnosticos da America is running and its propensity to invest more and deepen its relationship with UpFlux , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Diagnosticos da America revenues, which have grown to $2.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Diagnosticos da America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Diagnosticos da America Tech Stack and Enterprise Applications
Diagnosticos da America Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UpFlux | Legacy | UpFlux Process Mining | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Diagnosticos da America implemented UpFlux Process Mining, deploying a Process Mining capability to analyze diagnostic and operational workflows. The implementation is documented on UpFlux's customer roster and centers on UpFlux Process Mining as the primary application for process discovery and analysis.
The deployment configured core process mining capabilities including process discovery, variant analysis, conformance checking, interactive process visualization, and root-cause drilldowns. UpFlux Process Mining was used to instrument throughput and cycle time analysis, identify handoffs and exception paths, and support KPI-aligned process inspection consistent with Process Mining functional terminology.
Event data feeding the UpFlux Process Mining engine was sourced from laboratory information systems and administrative event sources to enable end-to-end traceability of order-to-result and related administrative processes. Operational coverage focused on diagnostic operations and adjacent administrative functions across Diagnosticos da America’s Brazilian operations.
Governance combined process owners in laboratory operations with analytics and business intelligence teams, using iterative rollout waves to prioritize high-impact process variants and to build reusable process templates. The program emphasized conformance monitoring and workflow standardization to embed process governance practices through UpFlux Process Mining.
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Diagnosticos da America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 Diagnosticos da America implemented Microsoft 365 to provide enterprise Collaboration across its organization. Microsoft 365 is deployed to deliver core collaboration and productivity capabilities, including Exchange Online email, Microsoft Teams for synchronous communication, SharePoint Online intranet and document libraries, and OneDrive for cloud file storage, with the full Microsoft 365 suite surfaced on the company public website.
The implementation appears structured as a centralized Microsoft 365 tenant supporting corporate and clinical business functions, addressing document management, team communication, and internal productivity workflows. Governance is oriented around centralized tenant administration, identity management, and document sharing and compliance controls typical for Microsoft 365 deployments, while rollout and operational coverage focus on surfacing Microsoft 365 capabilities through both internal collaboration channels and web-facing properties.
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Diagnosticos da America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Diagnosticos da America implemented Hotjar on its public website to augment web behavioral analytics. The Hotjar deployment supports Customer Experience objectives by capturing session recordings, heatmaps, funnel observations and on-page user feedback to surface user interaction patterns across the company web properties. This positions Hotjar as the client-side behavioral analytics tool used to inform web experience and usability analysis.
Deployment was executed via a site-wide JavaScript tag that instruments session replay, heatmap generation, funnel tracking and feedback widgets, with captured interaction data routed to Hotjar for analysis. The operational scope is the corporate website and customer-facing digital touchpoints, with digital product and web analytics teams consuming Hotjar data to diagnose experience issues and prioritize UX improvements. Governance focused on centralized tagging and access control to maintain consistent instrumentation and analytical workflows across campaigns and pages.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Diagnosticos da America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Diagnosticos da America TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Diagnosticos da America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Diagnosticos da America CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Diagnosticos da America
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Diagnosticos da America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Diagnosticos da America IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Diagnosticos da America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Diagnosticos da America Technographics
Diagnosticos da America is a Healthcare organization based in Brazil,
with around 25000 employees and annual revenues of $2.01 billion.
Diagnosticos da America operates a diverse technology stack with applications such as
UpFlux Process Mining, Microsoft 365 and Hotjar,
covering areas like Process Mining, Collaboration and Customer Experience.
Diagnosticos da America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UpFlux, Microsoft and Contentsquare.
Diagnosticos da America recently adopted applications including
Microsoft 365 in 2021, Atlassian Jira Service Desk in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Diagnosticos da America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Diagnosticos da America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Diagnosticos da America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.