Syracuse, 84075, UT,
United States
Dial Masters Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dial Masters Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Dial Masters Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dial Masters Solutions has purchased the following applications: ReadyMode Predictive Dialer for Call Center in 2024, React for Apps Development in 2024, Amazon EC2 for Application Hosting and Computing Services in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dial Masters Solutions is running and its propensity to invest more and deepen its relationship with ReadyMode , React , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dial Masters Solutions revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dial Masters Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadyMode | Legacy | ReadyMode Predictive Dialer | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, Dial Masters Solutions implemented ReadyMode Predictive Dialer to augment Call Center outbound operations for its U.S. based BPO serving real estate clients. The ReadyMode Predictive Dialer deployment emphasized outbound and predictive dialing workflows, contact sequencing, and automated call pacing to increase agent throughput. The rollout covered the companys U.S. contact center operations and involved frontline agents across its approximately 150 employee organization.
Functional capabilities implemented included outbound predictive dialing, automated lead queuing, and rapid remediation workflows for flagged numbers, applied within campaign management and agent handling processes. The case study reports a 30% increase in lead conversion and a 25% increase in agent productivity after the ReadyMode Predictive Dialer implementation, with faster remediation of flagged numbers noted as an operational improvement. These results reflect changes to dialing operations and campaign orchestration that impact sales outreach and customer contact workflows.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| React | Legacy | React | Apps Development | PaaS | n/a | 2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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