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Diamond Credit Union
Location
1600 Medical Dr,
Pottstown, 19464, PA,
United States
Website
https://www.diamondcu.org/
Phone
1 800-593-1000
Artw industry
Non Profit
Employee
Revenue

Diamond Credit Union Technographics

Diamond Credit Union Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Diamond Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Diamond Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Diamond Credit Union has purchased the following applications: MeridianLink Consumer (ex LoansPQ) for Loan Management in 2020, Glia AI Management for Chatbots and Conversational AI in 2024, Enghouse Vidyo for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Diamond Credit Union is running and its propensity to invest more and deepen its relationship with MeridianLink , Glia Technologies , Enghouse Interactive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Diamond Credit Union revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Diamond Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Diamond Credit Union Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
MeridianLink Legacy MeridianLink Consumer (ex LoansPQ) Loan Management ERP Services and Operations n/a 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Glia Technologies Legacy Glia AI Management Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enghouse Interactive Legacy Enghouse Vidyo Audio Video and Web Conferencing Collaboration n/a 2017 2017
In 2017, Diamond Credit Union implemented Enghouse Vidyo for Audio Video and Web Conferencing. The deployment enabled in branch video kiosks and remote specialist sessions to improve member experience and retail sales across the United States, focusing on member service workflows and product conversations for debt protection and related banking services. The Enghouse Vidyo implementation emphasized real time video conferencing capabilities, kiosk mode for branch touch points, and session routing to connect members with remote specialists. Configuration centered on user access for branch staff and specialists, queue management for live calls, and call logging to support service continuity and follow up. Operational coverage included branch customer service teams and remote specialist teams, aligning the Audio Video and Web Conferencing application with retail banking sales and service functions. No external system names were reported for integration in the source, the solution was exercised as a connectivity and engagement layer between branch kiosks and remote advisors. Diamond Credit Union reported measurable usage and satisfaction outcomes in the first seven months, logging more than 2,200 video calls and reporting a 4.93 out of 5 satisfaction rating, along with a 12 percent increase in sales of debt protection products. Governance details were limited in the source, the rollout narrative centers on enabling in branch kiosk interactions and remote specialist sessions through Enghouse Vidyo.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2024 2024
Digital Advertising Platform CRM 2022 2022
Marketing Automation CRM 2020 2020
Tag Management CRM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Web Application Firewalls (WAF), Phishing Protection CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Diamond Credit Union
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Diamond Credit Union Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Diamond Credit Union Technographics

Diamond Credit Union is a Non Profit organization based in United States, with around 180 employees and annual revenues of $18.0 million.

Diamond Credit Union operates a diverse technology stack with applications such as MeridianLink Consumer (ex LoansPQ), Glia AI Management and Enghouse Vidyo, covering areas like Loan Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.

Diamond Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as MeridianLink, Glia Technologies and Enghouse Interactive.

Diamond Credit Union recently adopted applications including Glia AI Management in 2024, Hotjar in 2024 and Cloudflare CDN in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Diamond Credit Union’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Diamond Credit Union’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Diamond Credit Union technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.