Wilmington, 19808, DE,
United States
Digitail Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Digitail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52 Digitail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digitail has purchased the following applications: OpenAI GPT-4 for Generative AI Platforms in 2025, CometChat for Chatbots and Conversational AI in 2023, Slack Connect for Collaboration in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digitail is running and its propensity to invest more and deepen its relationship with OpenAI , CometChat , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digitail revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digitail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CometChat | Legacy | CometChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Digitail implemented CometChat to add an on-site conversational interface. The deployment uses CometChat as a web-embedded conversational layer, aligning with the Chatbots and Conversational AI category to support customer engagement and patient-facing communication on Digitail's website. CometChat provides real-time messaging, presence awareness, and conversational UI components typical of chat platforms.
Configuration focused on a lightweight client-side widget integrated into Digitail's public site, with cloud-hosted message routing and session persistence reflecting a standard web-embedded architecture for Chatbots and Conversational AI. Operational ownership centers on customer support and patient engagement functions, with governance around conversational workflows, content moderation, and compliance considerations relevant to healthcare communications. The implementation was provisioned to escalate conversations to human agents and to capture conversational context for ongoing customer service workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2025 | 2025 |
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Customer Support | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation, Sales Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Network Data Intelligence | IaaS |
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2023 | 2023 |
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