Dime Community Bank
898 Veterans Memorial Highway, Suite 560,
Hauppauge, 11788, NY,
United States
Hauppauge, 11788, NY,
United States
1 800-321-3463
Banking and Financial Services
Dime Community Bank Technographics
Dime Community Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dime Community Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 851 Dime Community Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dime Community Bank has purchased the following applications: Fiserv DNA Bank Platform for Core Banking in 2014, LiveChat for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dime Community Bank is running and its propensity to invest more and deepen its relationship with Fiserv , LiveChat, Inc. , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dime Community Bank revenues, which have grown to $205.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dime Community Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dime Community Bank Tech Stack and Enterprise Applications
Dime Community Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | FIS Affinity Edge (ex Miser Core Banking) | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Dime Community Bank implemented the Fiserv DNA Bank Platform as its Core Banking solution, replacing FIS Affinity Edge ex Miser Core Banking. The move to a modern, real-time core was positioned to support the bank's expansion into new markets and to better serve business, retail and commercial customers through integrated account processing and digital channels.
The deployment centered on Fiserv DNA for real-time account processing capabilities and an integrated suite of digital banking solutions. Functional modules and capabilities implemented include Commercial Center with enhanced security and cash management features for commercial and small business banking, Architect for a unified consumer experience across mobile, tablet and PC banking, upgraded fraud protection, teller capture to replace branch capture, wire transfer capability and document management.
Architecturally the program brought an integrated digital ecosystem around the Fiserv DNA Bank Platform to reduce siloed information flows, eliminating the need for staff to log into separate systems or manually gather data. Operational coverage included the bank's branch network, DimeDirect internet banking and customer contact center, and supported the bank's commercial lending and multi family housing lending lines.
Governance and process changes emphasized streamlining or eliminating manual processes to reallocate staff effort toward customer servicing and business growth. The bank stated expected outcomes of greater operational efficiency, improved ability to tailor commercial and retail services, and an enhanced anytime, anywhere customer experience enabled by the Fiserv DNA Bank Platform.
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Dispute Management | ERP Services and Operations |
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2017 | 2018 |
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Dime Community Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Dime Community Bank implemented LiveChat on its public website to introduce real time customer engagement. The deployment uses LiveChat and is categorized as Chatbots and Conversational AI, supporting customer facing digital engagement and frontline retail banking service functions.
The implementation centers on a web chat widget and agent console, with standard Chatbots and Conversational AI capabilities such as canned responses, chat transcript capture, session handoff to live agents, and proactive chat invitations. Configuration emphasis is on conversational workflows and message routing to customer service teams, with transcription and logging for case creation and audit trails.
Operational coverage is focused on the corporate website and customer support channels, and LiveChat is used by retail banking customer service and branch support staff for digital-first inquiries. Governance activities include chat queue management, staffing windows, and scripted response standards to ensure consistent customer handling, with the relationship expressed as Dime Community Bank LiveChat Chatbots and Conversational AI serving customer service operations.
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Dime Community Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Dime Community Bank implemented Adobe Connect and embedded it on its public website. Adobe Connect is used within the Audio Video and Web Conferencing category to provide hosted web meetings, webinars, virtual classrooms, and on-demand recordings accessible from the bank website.
The implementation centers on web-embedded meeting rooms, screen sharing, presentation layouts, and recording capabilities, deployed to support customer engagement initiatives and internal training workflows. Governance emphasizes centralized session scheduling, role-based permissions and content moderation controls consistent with Audio Video and Web Conferencing deployments, and configuration work focused on web access and session management from the bank site.
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Collaboration | Collaboration |
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2021 | 2021 |
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Online Meeting Scheduling | Collaboration |
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2018 | 2018 |
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Dime Community Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Dime Community Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Dime Community Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Dime Community Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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Dime Community Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Dime Community Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Dime Community Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dime Community Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dime Community Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dime Community Bank Technographics
Dime Community Bank is a Banking and Financial Services organization based in United States,
with around 851 employees and annual revenues of $205.0 million.
Dime Community Bank operates a diverse technology stack with applications such as
Fiserv DNA Bank Platform, LiveChat and Adobe Connect,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Dime Community Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, LiveChat, Inc. and Adobe Systems.
Dime Community Bank recently adopted applications including
Microsoft 365 in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dime Community Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dime Community Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dime Community Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.