Direct Line Group

Churchill Court Westmoreland Road,
Bromley, BR1 1DP,
United Kingdom

https://www.directlinegroup.co.uk/

44 34 5301-5034

Insurance

Direct Line Group Technographics

Direct Line Group Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Direct Line Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10131 Direct Line Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Direct Line Group has purchased the following applications: SymphonyAI NetReveal for AML, Fraud and Compliance in 2010, SAS Business Intelligence for Analytics and BI in 2014, Jenkins for API Management in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Direct Line Group is running and its propensity to invest more and deepen its relationship with SymphonyAI , Verint Systems , SAS Institute or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Direct Line Group revenues, which have grown to $4.74 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Direct Line Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Direct Line Group Data, Technology Stack, and Enterprise Applications

TRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
SymphonyAI	Legacy	SymphonyAI NetReveal	AML, Fraud and Compliance	TRM	n/a	2010	2011
Subscribe	Subscribe	Subscribe	AML, Fraud and Compliance	TRM	Subscribe	2011	2012
Subscribe	Subscribe	Subscribe	Governance, Risk and Compliance	TRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Governance, Risk and Compliance	TRM	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Governance, Risk and Compliance	TRM	Subscribe	2022	2022

Analytics and BI

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
SAS Institute	Legacy	SAS Business Intelligence	Analytics and BI	Analytics and BI	n/a	2014	2014
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2015	2015

PaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Jenkins	Legacy	Jenkins	API Management	PaaS	n/a	2017	2017
Subscribe	Subscribe	Subscribe	Apps Development	PaaS	Subscribe	2011	2011
Subscribe	Subscribe	Subscribe	Apps Development	PaaS	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Extract, Transform, and Load (ETL), Data Replication	PaaS	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	iPaaS (Integration Platform as a Service)	PaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Robotic Process Automation	PaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Test Automation Platform	PaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Test Automation Platform	PaaS	Subscribe	2017	2017

IaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Cloud Storage	IaaS	Subscribe	2024	2024
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2022	2022

Collaboration

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2021	2021

HCM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Benefits Administration	HCM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Core HR	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Recruiting Chatbot	HCM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Recruiting	HCM	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Recruiting, Applicant Tracking System	HCM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Workforce Management	HCM	Subscribe	2016	2017
Subscribe	Subscribe	Subscribe	Workforce Management	HCM	Subscribe	2023	2023

CRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Call Center	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Call Center	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Call Tracking and Recording	CRM	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Interactive Voice Response (IVR)	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Interactive Voice Response (IVR)	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2019	2020
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Sales Automation, CRM, Sales Engagement	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Social Media Management	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Tag Management	CRM	Subscribe	2016	2016

AI-Powered Application

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Chatbots and Conversational AI	AI-Powered Application	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Natural Language Processing	AI-Powered Application	Subscribe	2019	2019

Content Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Digital Asset Management	Content Management	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Digital Signing	Content Management	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Web Content Management	Content Management	Subscribe	2012	2012

EPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	EPM	EPM	Subscribe	2019	2020

ERP Financial Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2019	2020
Subscribe	Subscribe	Subscribe	Expense Management	ERP Financial Management	Subscribe	2014	2014

ERP Services and Operations

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Insurance Claims Management	ERP Services and Operations	Subscribe	2016	2017
Subscribe	Subscribe	Subscribe	Insurance ERP	ERP Services and Operations	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Insurance Policy Administration	ERP Services and Operations	Subscribe	2017	2017

ITSM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Remote Monitoring and Management	ITSM	Subscribe	2021	2021

CyberSecurity

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Secure Sockets Layer (SSL)	CyberSecurity	Subscribe	2024	2024
Subscribe	Subscribe	Subscribe	Secure Web Gateways (SWG)	CyberSecurity	Subscribe	2013	2013

IT Decision Makers and Key Stakeholders at Direct Line Group

First Name	Last Name	Title	Function	Department	Email	Phone
Subscribe	Subscribe	Head of Finance Risk, Assurance & Advisory	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Travel Business Manager	Manager	Operations	Subscribe	Subscribe
Subscribe	Subscribe	Chief Financial Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Procurement	Director	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	Senior Finance Business Partner, Business Services	Manager	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Procurement manager	Manager	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	IT and Transformation Executive	CXO	IT	Subscribe	Subscribe
Subscribe	Subscribe	Operations Manager, Travel and Medical Assistance	Manager	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of shared services - Finance & Business Intelligence Competency Centre	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Director of Claims Operations	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Head of Travel Insurance	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Chief Risk Officer	CXO	Risk	Subscribe	Subscribe
Subscribe	Subscribe	Head of Financial Crime	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Payment Security, Financial Crime & Security	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Policy, Premium and Commercial Fraud	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Anti-Money Laundering Manager	Manager	Risk	Subscribe	Subscribe
Subscribe	Subscribe	Director of Finance Operations	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Experience Design	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Procurement Operations	Director	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	Chief Technology Officer; Architecture Centre of Excellence Lead	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Lead Infrastructure Solutions Architect (Design and Engineering)	Manager	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Senior Information Technology Project Manager	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Data Engineering Manager	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Head of Customer Journeys	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Director - Best for Customer Transformation	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Customer Experience Manager	Manager	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Head of Customer Data & Interactions	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Group CIO	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Customer Service Operations Manager	Manager	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Contact Centre Product/Strategy Manager B4C	Manager	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Chief Financial Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Group Financial Controller	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Tax	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Group Tax Accountant	Manager	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Finance, DLG Legal Services	Director	Legal	Subscribe	Subscribe
Subscribe	Subscribe	Head of Customer Service & Sales	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Head of Customer Insights	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Customer and Operations Manager	Manager	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Senior CRM Campaign Manager	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Head of Finance Systems Engineering	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Head of Transformation	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Financial Accounting Manager	Manager	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Senior Finance Business Partner	Manager	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Head of Finance Change - Finance	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Human Resources Director	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	Executive Search Talent Acquisition Partner	Manager	HR	Subscribe	Subscribe
Subscribe	Subscribe	Chief People Officer	CXO	HR	Subscribe	Subscribe
Subscribe	Subscribe	Recruitment Manager	Manager	HR	Subscribe	Subscribe
Subscribe	Subscribe	Head of Group Core Technology and Operations	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Head of Delivery and Transformation	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	IT System Lead	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Quality Assurance Framework Manager	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Testing & Automation Engineering Architect	Non Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	QA Engineer	Non Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	QA Lead Engineer	Non Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Test Manager	Manager	IT	Subscribe	Subscribe

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Apps Being Evaluated by Direct Line Group Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

Direct Line Group Technographics

TRM

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Analytics and BI

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PaaS

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IaaS

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Collaboration

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HCM

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CRM

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AI-Powered Application

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Content Management

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