Divide
Koraalrood 33,
Zoetermeer, 2718 SB,
Netherlands
Zoetermeer, 2718 SB,
Netherlands
31 79 316 9078
Professional Services
Divide Technographics
Divide Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Divide and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Divide employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Divide has purchased the following applications: Exact Online for ERP Financial in 2019, Microsoft 365 for Collaboration in 2016, Kayako AI ServiceDesk for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Divide is running and its propensity to invest more and deepen its relationship with Exact Software , Microsoft , Kayako or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Divide revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Divide intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Divide Tech Stack and Enterprise Applications
Divide ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Online | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Divide implemented Exact Online as its ERP Financial application to centralize finance and accounting functions. Divide is a Netherlands based professional services firm with about 30 employees and €4,000,000 in revenue. Exact Online is used on Divide's website, indicating the vendor SaaS instance is part of the company public facing operational footprint.
The Exact Online deployment follows a cloud SaaS ERP Financial footprint and is configured to manage core accounting ledgers, invoicing, accounts payable and accounts receivable workflows, and bank reconciliation. Configuration and workflows reflect category aligned capabilities for small professional services firms, with billing and cash management processes orchestrated inside Exact Online.
Operational coverage centers on finance and back office activities, supporting billing, vendor payments and management reporting across the company. Governance focuses on centralized financial access controls and period close workflow coordination within the Exact Online environment, aligning stewardship of accounting processes with the application.
|
Divide Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Divide implemented Microsoft 365 to support Collaboration. The 30-person professional services firm centralized email, document storage, and team communication using Microsoft 365, deploying Exchange Online email, SharePoint Online document libraries, OneDrive personal storage, and Microsoft Teams to provide the Collaboration capabilities typical of the category.
Deployment followed a cloud-first architecture hosted in Microsofts cloud, with a single Microsoft 365 tenant used for service management and identity. Divide uses Microsoft 365 on their website, surfacing collaboration workflows and leveraging the platform for content sharing and user access tied to the tenant.
Operational coverage focused on core business functions in project delivery and internal operations across the Netherlands, with user provisioning and administrative control centralized by the firms IT administrator. Governance was implemented through role based access and document sharing controls configured via Microsoft 365 administration interfaces, aligning collaboration and content management policies with day to day professional services workflows.
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Divide CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kayako | Legacy | Kayako AI ServiceDesk | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Divide implemented Kayako AI ServiceDesk as its primary Customer Support application. The deployment embedded Kayako ServiceDesk on Divide's public website to instrument client-facing ticket intake and real time chat entry points. This established a single point of contact for client issues for the professional services firm.
Kayako AI ServiceDesk was configured to deliver core customer support capabilities including web ticketing, live chat, a self-service knowledge base, and AI-assisted response suggestions for agents. Configuration focused on lightweight agent workflows appropriate for a 30 employee firm, with simplified queues, automated ticket routing, and templated responses to accelerate client issue handling. The implementation emphasized agent interface configuration and front-end widget placement on the website to streamline customer engagement.
Operational coverage centered on client-facing teams within Divide, aligning the Kayako AI ServiceDesk Customer Support system with delivery and client success workflows and consolidating customer interaction logging on the website. Governance included defined agent roles, ticket queues, and standard response templates to support consistent handling, and the system centralized support interactions to replace fragmented email tracking.
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Divide IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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|
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|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Divide
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Divide Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Divide IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Divide digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Divide Technographics
Divide is a Professional Services organization based in Netherlands,
with around 30 employees and annual revenues of $4.0 million.
Divide operates a diverse technology stack with applications such as
Exact Online, Microsoft 365 and Kayako AI ServiceDesk,
covering areas like ERP Financial, Collaboration and Customer Support.
Divide has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exact Software, Microsoft and Kayako.
Divide recently adopted applications including
Exact Online in 2019, Kayako AI ServiceDesk in 2018 and Microsoft 365 in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Divide’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Divide’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Divide technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.