DNA Finland
DNA Finland Technographics
DNA Finland Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DNA Finland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 DNA Finland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DNA Finland has purchased the following applications: Basware Cloudscan for AP Automation in 2019, TCS HOBS for AI Frameworks and Libraries in 2021, Giosg Live Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DNA Finland is running and its propensity to invest more and deepen its relationship with BasWare , Tata Consultancy Services , Giosg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DNA Finland revenues, which have grown to $1.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DNA Finland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DNA Finland Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BasWare | Legacy | Basware Cloudscan | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, DNA Finland implemented Basware Cloudscan as part of Basware's cloud P2P suite to automate invoice capture and improve procurement and accounts payable workflows across its Nordic operations. The Basware Cloudscan deployment served as the AP Automation component supporting finance and procurement business functions in Finland and the wider Nordic scope.
The implementation included CloudScan with Self-Validation to automate invoice capture, perform automated validation against business rules, and accelerate supplier onboarding workflows. Configuration emphasized cloud-based invoice processing, automated data extraction and validation logic consistent with AP Automation practices, and routing into downstream procurement and AP workflows for exception handling and approvals.
Operational coverage centered on finance and procurement teams in Finland with processes extended across Nordic operations, and the rollout focused on supplier onboarding and invoice processing automation. According to Basware customer materials, the finance and accounts payable implementation increased automation and supplier onboarding rates and sped up month-end close, reflecting changes to validation workflows and AP processing cadence.
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Expense Management | ERP Financial Management |
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2009 | 2009 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tata Consultancy Services | Legacy | TCS HOBS | AI Frameworks and Libraries | AI Development | n/a | 2021 | 2022 |
In 2021, DNA Finland implemented TCS HOBS. The deployment was executed in partnership with Tata Consultancy Services to digitalize its existing technology stack and deliver omnichannel, personalized customer experience across Finland.
The implementation configured TCS HOBS to run CRMS, Enterprise Product Catalogue, Order Management and AIMS modules, aligning product catalog management, customer relationship management workflows, order orchestration and provisioning automation under a single application platform. TCS HOBS, categorized as AI Frameworks and Libraries in this engagement, was used to consolidate product definitions and to operationalize order fulfillment and provisioning processes.
Operational coverage included customer experience, order management and provisioning teams across Finland, with the platform instrumenting omnichannel engagement and catalog-driven product lifecycle workflows. Functional terminology implemented includes catalog-driven product definition, order orchestration, fulfillment automation and CRM workflow management, reflecting standard capabilities for the Apps Category and the telco business function.
Governance and rollout were delivered in an approximately 11 month program, executed with a near-zero disruption migration approach. The program explicitly reduced time-to-market, achieved near-zero disruption during migration, and enabled faster order fulfilment and provisioning outcomes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Giosg | Legacy | Giosg Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, DNA Finland deployed Giosg Live Chat on its public website. Giosg Live Chat is a Chatbots and Conversational AI application used to manage real-time customer interactions initiated from web pages.
The implementation centered on an embedded web chat widget and an agent-facing console, configured for session management, proactive greetings, and scripted response handling. Core functional capabilities applied during deployment included automated message handling with live agent handoff, routing rules, and session queuing consistent with Chatbots and Conversational AI workflows.
The deployment was embedded across DNA Finland’s public site to capture visitor context and to route sessions to customer service and online sales teams. Operational scope emphasized web-originated inquiries, supporting agent workflows for inbound web chat and centralized handling of site-based conversational sessions.
Governance focused on configuring agent roles, escalation workflows, and web chat handling procedures to align the Giosg Live Chat console with existing customer service operations. The implementation emphasized conversational routing and session tracking to support day-to-day agent activity and web engagement management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2019 | 2019 |
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Content Management | Content Management |
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2017 | 2017 |
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Enterprise Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2013 | 2013 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2017 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at DNA Finland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DNA Finland Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DNA Finland Technographics
DNA Finland is a Communications organization based in Finland,
with around 1700 employees and annual revenues of $1.15 billion.
DNA Finland operates a diverse technology stack with applications such as
Basware Cloudscan, TCS HOBS and Giosg Live Chat,
covering areas like AP Automation, AI Frameworks and Libraries and Chatbots and Conversational AI.
DNA Finland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BasWare, Tata Consultancy Services and Giosg.
DNA Finland recently adopted applications including
F-Secure Total in 2022, TCS HOBS in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DNA Finland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DNA Finland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DNA Finland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.