Docomo Digital
10 Dominion St,
London, EC2M 2EF,
United Kingdom
London, EC2M 2EF,
United Kingdom
44 20 7613 6000
Banking and Financial Services
Docomo Digital Technographics
Docomo Digital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Docomo Digital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Docomo Digital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Docomo Digital has purchased the following applications: Cloudera Enterprise Data Hub for ML and Data Science Platforms in 2016, JivoChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Docomo Digital is running and its propensity to invest more and deepen its relationship with Cloudera , JivoChat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Docomo Digital revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Docomo Digital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Docomo Digital Tech Stack and Enterprise Applications
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudera | Legacy | Cloudera Enterprise Data Hub | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016, DOCOMO Digital deployed Cloudera Enterprise Data Hub to underpin customer journey analytics and real-time machine learning across its European-based payment operation. The deployment established Cloudera Enterprise Data Hub as the company's central ML and Data Science Platforms capability for ingesting and processing large-scale streaming and batch data.
Implementation emphasized streaming data processing, scalable big data storage, and machine learning model development workflows, enabling A/B testing instrumentation and fraud detection model training. Cloudera Navigator and Cloudera Support were applied to provide lineage, metadata management, and operational support for model governance and data security. The platform was configured to handle data growth of about 40 terabytes a year and to run distributed analytics and machine learning algorithms on consolidated event and transaction datasets.
The data hub supported digital payment services, digital content, and mobile marketing functions, helping mobile marketers segment users and refine campaign targeting. Operational scope included processing transaction streams from more than 200 mobile telecom operators and over 300 global and local payment methods across 35 countries, and analytics workflows that fed real-time inference into conversion and fraud detection pipelines. The implementation integrated streaming ingestion, feature engineering, model scoring, and A/B experimentation workflows within a single platform environment.
Security controls were validated against the Payment Card Industry Data Security Standard PCI DSS, and security, lineage, and vendor support were cited as key selection criteria. As a result, DOCOMO Digital reported detection of about 95 percent of fraud attempts and a 20 percent increase in conversion rate in a machine learning driven A/B test, outcomes surfaced from the consolidated Cloudera Enterprise Data Hub environment. The Cloudera Enterprise Data Hub now functions as the primary ML and Data Science Platforms asset for operationalizing analytics across customer journey analysis and fraud prevention.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Docomo Digital deployed JivoChat on its website to provide conversational customer engagement. The implementation uses the JivoChat JavaScript web widget and the vendor's cloud hosted Chatbots and Conversational AI platform to deliver live chat, an agent console, visitor context capture, canned response workflows, and real time messaging tied to the site experience.
Operational scope focused on customer facing web properties and supported customer engagement, digital sales, and support functions. Governance centered on admin console configuration for agent assignment, canned responses, and chat routing, with a staged rollout across site pages to manage agent load and conversation workflows. This Docomo Digital JivoChat Chatbots and Conversational AI implementation emphasizes embedded website integration, agent workflow tooling, and session instrumentation as the primary technical signals of the deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Docomo Digital implemented Microsoft 365 for Collaboration. Microsoft 365 is present on the company website and serves as the primary collaboration platform for the United Kingdom based organization.
The deployment uses core Collaboration capabilities typical of the Microsoft 365 suite, including cloud email and calendaring, browser-based document collaboration and shared file storage, team conferencing and presence, and web-accessible content workflows. Configuration reflects a tenant-oriented cloud subscription model with centralized user provisioning to support internal communications, cross-functional document management, and knowledge sharing across a company of approximately 900 employees.
Operational governance is organized through centralized administration for identity and access control, role based provisioning and policy management to enforce collaboration and content policies across business functions such as product, engineering and commercial teams. The Microsoft 365 implementation is therefore aligned to Collaboration use cases and web-facing content collaboration, with IT administration responsible for configuration, access governance and ongoing platform management.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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IT Service Management | ITSM |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Docomo Digital
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Docomo Digital Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Docomo Digital IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Docomo Digital digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Docomo Digital Technographics
Docomo Digital is a Banking and Financial Services organization based in United Kingdom,
with around 900 employees and annual revenues of $100.0 million.
Docomo Digital operates a diverse technology stack with applications such as
Cloudera Enterprise Data Hub, JivoChat and Microsoft 365,
covering areas like ML and Data Science Platforms, Chatbots and Conversational AI and Collaboration.
Docomo Digital has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cloudera, JivoChat and Microsoft.
Docomo Digital recently adopted applications including
ZoomInfo Chorus in 2021, Salesforce Sales Cloud in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Docomo Digital’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Docomo Digital’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Docomo Digital technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.