Norfolk, 23510, VA,
United States
Dominion Dealer Solutions Technographics
Dominion Dealer Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dominion Dealer Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Dominion Dealer Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dominion Dealer Solutions has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, Calldrip Call Tracking for Call Tracking and Recording in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dominion Dealer Solutions is running and its propensity to invest more and deepen its relationship with Rocket.chat , Drift , Calldrip or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dominion Dealer Solutions revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dominion Dealer Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dominion’s web-based customer relationship management (CRM) and dealer management system (DMS) solutions give car dealers a unique way to realize business efficiencies and productivity gains, unlike other software. Dealers can also enhance their business development and inventory effectiveness with Dominion’s extensive technology and service solutions. Our single sign-on Dominion Dashboard aggregates critical KPIs and portal access to our vital dealership solutions all in one central location. From responsive design websites and digital advertising to reputation and social media management; and from equity mining to inventory merchandising, Dominion’s automotive software offerings help over 10,000 dealers solve their marketing and business management challenges.
Dominion Dealer Solutions Tech Stack and Enterprise Applications
Dominion Dealer Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Dominion Dealer Solutions deployed Rocket.chat as a Chatbots and Conversational AI solution on its public website. The professional services firm with roughly 350 employees uses Rocket.chat to provide conversational customer engagement and web-based support directly from its site. Dominion Dealer Solutions Rocket.chat Chatbots and Conversational AI is positioned to manage inbound website interactions and initial customer triage.
The implementation centers on a web-embedded chat interface and conversational workflows using Rocket.chat message persistence, automated response rules, and live agent escalation pathways. Configuration includes session tracking and user identification to preserve context across conversations, and rule-based routing that directs inquiries to support or sales channels. Rocket.chat is used to orchestrate both automated conversational responses and handoffs to human agents when needed.
Operational ownership is aligned to customer support and web operations, with administrative controls for agent roles, content moderation, and chat routing governance. The deployment focuses on website customer engagement, lead capture, and front line support workflows, with configuration and moderation expected to be maintained by internal teams. Dominion Dealer Solutions Rocket.chat Chatbots and Conversational AI supports the companys customer-facing communication layer on its website.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
|
Dominion Dealer Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Dominion Dealer Solutions implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The implementation provided company email and core collaboration services for Dominion Dealer Solutions, a professional services firm with approximately 350 employees in the United States.
The deployment used Google Workspace components such as Gmail, Google Drive, Google Docs, Sheets, Slides, Google Calendar, Google Groups, Shared Drives, and the Google Admin console to manage accounts and policies. Configuration work focused on domain provisioning for corporate email, centralized account administration, mailbox routing, and device management capabilities available through the Admin console.
Operational coverage extended across corporate functions including sales, marketing, customer support, and operations with Google Workspace supporting collaborative document workflows, scheduling, and team file sharing. The company website includes references to use of Google Workspace, indicating external facing acknowledgement of the suite.
Governance was managed through the Google Admin console with account provisioning, access controls, group based sharing settings, and administrative policy enforcement to support collaboration governance. Google Workspace (Formerly Google G-Suite) is described as the standard Collaboration toolset for the organization.
|
Dominion Dealer Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Calldrip | Legacy | Calldrip Call Tracking | Call Tracking and Recording | CRM | n/a | 2017 | 2017 |
In 2017, Dominion Dealer Solutions integrated Calldrip Call Tracking into its Web Control CRM. The Calldrip Call Tracking deployment is categorized as Call Tracking and Recording and was announced as a CRM and lead-management partnership in June 2017.
The implementation embedded near-instant telephony and real-time lead syncing directly into Web Control CRM, enabling incoming web and phone leads to be captured and routed as CRM records. Call recordings and call tracking metadata were configured to be persisted back to the CRM alongside lead records, supporting auditable voice trails and standard lead follow-up workflows.
Operational coverage targeted dealers across the United States, with the integration focused on dealer lead response, BDC and sales workflows. Governance and process changes emphasized CRM-centric lead management, with automated lead-syncing and recording retention tied into dealer CRM processes, and the stated outcome was improved rapid lead response and tracking.
|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Engagement | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics, Lead Generation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Dominion Dealer Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
Dominion Dealer Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Dominion Dealer Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
Dominion Dealer Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Dominion Dealer Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dominion Dealer Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||