dormakaba Group
Hofwisenstrasse 24,
Rümlang, 8153,
Switzerland
Rümlang, 8153,
Switzerland
41 44 818 9011
Professional Services
dormakaba Group Technographics
dormakaba Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by dormakaba Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15346 dormakaba Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
dormakaba Group has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Zoominfo Platform for Account Based Marketing in 2021, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems dormakaba Group is running and its propensity to invest more and deepen its relationship with Cisco Systems , Adobe Systems , Zoominfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing dormakaba Group revenues, which have grown to $3.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for dormakaba Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
dormakaba Group Tech Stack and Enterprise Applications
dormakaba Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, dormakaba Group implemented Cisco Webex Meetings, adopting the application within the Audio Video and Web Conferencing category and surfacing it on the company website. Cisco Webex Meetings was embedded into public-facing site pages to enable scheduled and ad-hoc audio-video conferencing between customers, partners, and internal teams, linking the application to customer engagement and remote collaboration business functions.
The deployment emphasized standard Audio Video and Web Conferencing capabilities, including multi-party audio and video streams, screen sharing, meeting scheduling, and participant management, delivered through website entry points. Governance and configuration centered on consistent meeting access and web orchestration, embedding meeting controls into dormakaba Group web workflows to support customer-facing interactions and internal coordination.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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dormakaba Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2021 | 2021 |
In 2021, dormakaba Group deployed Zoominfo Platform as an Account Based Marketing solution on its public website. The implementation positions the Zoominfo Platform within dormakaba's web presence to capture account-level signals and feed enriched company and contact intelligence into site-driven engagement workflows. The deployment emphasizes embedding data capture and enrichment capabilities directly into web interactions, enabling continuous account identification and intent signal observation through the website channel.
Functional capabilities in use align with common Account Based Marketing patterns, including company and contact enrichment, intent signal detection, target account list management, and campaign orchestration to support personalized outreach. Operationally the Zoominfo Platform is used to inform marketing and sales workflows, requiring governance adjustments to lead qualification and account prioritization processes so that enrichment and targeting data from the website are consistently acted upon by marketing operations and demand generation teams.
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Call Center | CRM |
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2019 | 2019 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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dormakaba Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, dormakaba Group, a Switzerland-based professional services company with approximately 15,427 employees, deployed Atlassian Jira Service Desk as its IT Service Management solution on its public website. The implementation exposes a web-facing service portal on dormakaba.com to allow external users and internal employees to submit incidents and service requests directly through the site.
The configuration leverages core IT Service Management capabilities available in Atlassian Jira Service Desk, including request intake and ticketing, incident and problem tracking, configurable queues and service level agreements, a self-service portal and knowledge base, and automated workflow rules for routing and escalation. Configuration work emphasized request types, ticket lifecycle management, assignment rules and SLA enforcement to align queues with IT and support processes.
Architecturally the deployment is a public Jira Service Desk instance integrated into the dormakaba website, routing incoming web requests into internal queues and role based access for IT and support teams. The source material documents the website presence of Jira Service Desk but does not enumerate additional third party integrations, so the implementation narrative focuses on portal to internal ticketing flows and authenticated access for employees and customers.
Governance around the deployment centers on standardized request catalogs, SLA definitions and workflow automation to centralize incident handling and service request fulfillment across IT and support functions. Atlassian Jira Service Desk is positioned as dormakaba Group Atlassian Jira Service Desk IT Service Management platform supporting IT operations, user support and external service intake.
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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dormakaba Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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dormakaba Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Single Sign-On (SSO) | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at dormakaba Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Services, Consulting & Support | System solutions | Director | IT | |
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VP Marketing & Products, Global Customer Process Management | VP | Marketing | |
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CRM Sales & Marketing Team Lead | Manager | Marketing | |
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Manager CRM Service - Team Lead CRM Service - Group IT | Manager | IT | |
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Apps Being Evaluated by dormakaba Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from dormakaba Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the dormakaba Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD dormakaba Group Technographics
dormakaba Group is a Professional Services organization based in Switzerland,
with around 15346 employees and annual revenues of $3.61 billion.
dormakaba Group operates a diverse technology stack with applications such as
Cisco Webex Meetings, Zoominfo Platform and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Account Based Marketing and IT Service Management.
dormakaba Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Zoominfo and Atlassian.
dormakaba Group recently adopted applications including
Fastly in 2022, StackPath CDN in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of dormakaba Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates dormakaba Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete dormakaba Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.