DrFirst
9420 Key West Ave. Suite 230,
Rockville, 20850, MD,
United States
Rockville, 20850, MD,
United States
1 301-231-9510
Professional Services
DrFirst Technographics
DrFirst Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DrFirst and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 DrFirst employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DrFirst has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DrFirst is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DrFirst revenues, which have grown to $86.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DrFirst intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DrFirst Tech Stack and Enterprise Applications
DrFirst ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, DrFirst implemented Oracle NetSuite ERP to centralize ERP Financial operations and to support the business development team in managing sales opportunities. Oracle NetSuite ERP serves as a combined ERP and CRM platform for resource planning, financials, and customer relationship management, and is used by sales and finance stakeholders to track opportunity pipelines and core accounting workflows. The deployment positions the application to handle customer master data, opportunity records, and transactional financial data within a single system of record.
Configuration focused on standard ERP Financial modules, including financial management, general ledger, accounts receivable and accounts payable, order to cash workflows, revenue management, and CRM sales force automation. The implementation emphasizes centralized customer records, opportunity-stage workflows, and resource planning data to align sales operations with accounting processes. Governance is organized around application-level process controls and pipeline management, enabling coordinated handling of sales opportunities and financial transaction lifecycles within Oracle NetSuite ERP.
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DrFirst AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, DrFirst implemented Hubspot Live Chat on its public website. The deployment sits squarely in the Chatbots and Conversational AI category and provides a web-embedded conversational layer for real time visitor engagement and initial inquiry intake.
Implementation work focused on embedding the Hubspot Live Chat widget into the corporate web properties, defining session initiation and welcome messaging, and configuring automated conversational flows with live agent handoff. Configuration and operational settings emphasized conversation routing, canned responses, transcript capture, and inboxing to support synchronous and asynchronous follow up.
Operational scope centers on website-driven customer engagement and presales inquiry handling, with the tool positioned to support client services and support teams. Governance and maintenance were organized around digital engagement owners and marketing operations, who manage chat scripts, staffing handoffs, and ongoing message tuning for the Hubspot Live Chat implementation.
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DrFirst Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 DrFirst implemented Cisco Webex Meetings to provide web-based conferencing and client engagement directly from its public website. The deployment uses Cisco Webex Meetings as a cloud hosted Audio Video and Web Conferencing platform, enabling browser based joins for external clients and native desktop or mobile clients for employees, and positions the application as the primary web meeting surface for customer interactions and internal collaboration.
Implementation focused on core meeting capabilities within Cisco Webex Meetings, including scheduled meetings, real time video and audio, screen sharing, and recording for playback and client follow up. Operational coverage extended to corporate communication and client services workflows across the organization, with IT managed provisioning and meeting policy governance to control access and participant roles, and website embedding to streamline external client meeting initiation.
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DrFirst CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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DrFirst ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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DrFirst TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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DrFirst PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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DrFirst IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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DrFirst CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at DrFirst
| First Name | Last Name | Title | Function | Department | Phone | |
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Chairman, Chief Executive Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Vice President of Marketing | VP | Marketing | |
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VP of System Operations | VP | IT | |
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Vice President of Customer Transformation | VP | Customer Service | |
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CTO | CXO | IT | |
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Chief Architect | Manager | Finance | |
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Vice President, Product Solutions | VP | R&D | |
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VP, Strategic Program Management | VP | Operations | |
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VP of Software Engineering | VP | IT | |
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Accounts Receivable Collections Manager | Manager | Finance | |
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Associate Director of Accounting | Director | Finance | |
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Controller | Director | Finance | |
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Director, Customer Success | Director | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Customer Support Manager | Manager | Customer Service | |
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VP of Product Engineering | VP | IT | |
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Manager, Product Quality Management | Manager | IT | |
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Director, Product Management | Director | IT | |
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Apps Being Evaluated by DrFirst Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DrFirst IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DrFirst digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD DrFirst Technographics
DrFirst is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $86.0 million.
DrFirst operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
DrFirst has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Cisco Systems.
DrFirst recently adopted applications including
Zoominfo Platform in 2023, Adobe Experience Cloud in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DrFirst’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DrFirst’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DrFirst technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.