Drummond
2472 Dennis St,
Jacksonville, 32204, FL,
United States
Jacksonville, 32204, FL,
United States
1 904-354-2818
Professional Services
Drummond Technographics
Drummond Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Drummond and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Drummond employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Drummond has purchased the following applications: EFI Pace for Manufacturing ERP in 2005, Zoho SalesIQ for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Drummond is running and its propensity to invest more and deepen its relationship with Electronics for Imaging , Zoho Corp. , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Drummond revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Drummond intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Drummond Tech Stack and Enterprise Applications
Drummond ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Electronics for Imaging | Legacy | EFI Pace | Manufacturing ERP | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, Drummond implemented EFI Pace as its Manufacturing ERP. The decision aligned with the company’s four-step lean approach of analysis, strategy, implementation and measurement, and targeted Drummond’s press operations and production workflows.
EFI Pace was configured to provide core Manufacturing ERP capabilities including production scheduling, inventory management, order processing and shop floor control, and it was instrumented to support job costing and operational reporting common to print production environments. Configuration emphasized modular workflows and parameter-driven settings so the EFI Pace deployment could adapt as the business scaled.
Operational scope covered manufacturing and production functions, with usage concentrated in operations, production planning and inventory teams. Governance and rollout followed the four-step process, using analysis-led requirements definition, strategic configuration during implementation and measurement activities to validate lean manufacturing objectives, and the company selected EFI Pace because it addressed its needs without limiting the flexibility required for growth.
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Drummond AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Drummond deployed Zoho SalesIQ on its public website. The implementation positions Zoho SalesIQ as the company’s Chatbots and Conversational AI solution to manage web-based lead capture and client inquiries and to support sales and customer support business functions. Deployment was executed as a web-embedded engagement layer, instrumenting the site front end for real-time visitor interaction.
Configuration emphasizes real-time live chat, proactive visitor engagement and automated greetings, session monitoring, and chat routing to human agents, reflecting common Chatbots and Conversational AI capabilities. Operational ownership is aligned to sales and support teams, with rollout scoped to the corporate website channel and governance focused on scripted responses, agent queue workflows, and chat handling procedures.
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Drummond Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Drummond implemented Cisco Webex Meetings to provide web-based conferencing and client interaction directly through its public website. Drummond deployed Cisco Webex Meetings as its primary Audio Video and Web Conferencing application to support remote client engagements and internal collaboration across the professional services firm.
The deployment emphasizes standard Cisco Webex Meetings capabilities, including scheduled and ad hoc video meetings, screen sharing, meeting recording and playback, participant and host controls, and meeting security and access controls. Configuration focused on meeting room provisioning, host and attendee role assignment, and the use of Webex meeting pages embedded on the corporate site to initiate client sessions.
Operational coverage spans client-facing delivery workflows and internal collaboration among consulting, sales, and operations staff, with the application administered through centralized account and meeting policy settings. Governance elements described include administrative controls for user provisioning, meeting policy enforcement, and centralized management of meeting templates and recordings to align conferencing use with professional services delivery requirements.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Drummond CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Drummond PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Drummond IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Drummond
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Drummond Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Drummond IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Drummond digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Drummond Technographics
Drummond is a Professional Services organization based in United States,
with around 70 employees and annual revenues of $18.0 million.
Drummond operates a diverse technology stack with applications such as
EFI Pace, Zoho SalesIQ and Cisco Webex Meetings,
covering areas like Manufacturing ERP, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Drummond has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Electronics for Imaging, Zoho Corp. and Cisco Systems.
Drummond recently adopted applications including
SmartSheet in 2021, Google Cloud Platform (GCP) in 2021 and Zoho Mail in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Drummond’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Drummond’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Drummond technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.