Duane Reade
40 Wall Street,
New York, 10005, NY,
United States
New York, 10005, NY,
United States
1 212-273-5700
Communications
Duane Reade Technographics
Duane Reade Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duane Reade and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Duane Reade employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duane Reade has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duane Reade is running and its propensity to invest more and deepen its relationship with Oracle , Salesforce , Lumen Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duane Reade revenues, which have grown to $3.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duane Reade intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duane Reade Tech Stack and Enterprise Applications
Duane Reade ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Duane Reade implemented Oracle NetSuite ERP. The deployment targeted ERP Financial to centralize core finance and accounting functions across Duane Reade's corporate finance organization, configuring Oracle NetSuite ERP as a cloud-native financial management system.
Configuration focused on ERP Financial capabilities commonly used in retail and corporate finance, including general ledger configuration, accounts payable, accounts receivable, financial close orchestration, fixed asset tracking and management reporting. The implementation leveraged Oracle NetSuite ERP role-based access controls and workflow approvals to standardize financial processes and enforce segregation of duties. Operational scope emphasized finance, accounting and reporting workflows, supporting consolidated financial reporting across Duane Reade's business units. Governance changes included a standardized chart of accounts, close calendars and approval workflows to align operational processes with the new system.
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Duane Reade CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 Duane Reade deployed Salesforce Sales Cloud to instrument front-end digital lead capture and to centralize customer engagement workflows. The implementation positions Salesforce Sales Cloud as the core CRM for Sales Automation,CRM,Sales Engagement on Duane Reade's website and as a system of record for customer interactions across the United States.
Configuration work focused on standard Salesforce Sales Cloud capabilities, including lead management, opportunity management, account and contact management, and sales engagement workflows. The deployment included tailored page layouts, record types, sales process stages, and automation for lead assignment and follow up, aligning Salesforce Sales Cloud with Sales Automation,CRM,Sales Engagement functional terminology and workflows.
The implementation is embedded on Duane Reade's website to capture inbound interest and route web-submitted leads directly into Salesforce Sales Cloud, enabling web-to-lead capture and sales engagement orchestration. Operational coverage centers on commercial sales and customer-facing teams, consolidating account and contact data to support structured follow up and pipeline progression.
Governance established standardized opportunity stage definitions, data quality rules, and role-based access controls to enforce consistent pipeline management and CRM usage. Rollout and change control were organized around configuration governance and an internal administration function to maintain system hygiene and support ongoing sales process refinements.
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Duane Reade IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lumen Technologies | Legacy | Lumen Cloud (ex CenturyLink) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Duane Reade provisioned Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services to host its public website, establishing Lumen Cloud (ex CenturyLink) as the infrastructure layer for web delivery. The implementation explicitly ties Duane Reade, Lumen Cloud (ex CenturyLink), and Application Hosting and Computing Services to the company website, signaling cloud-native hosting for customer-facing web applications.
The deployment leverages standard Application Hosting and Computing Services capabilities, including cloud compute for web servers, virtual networking for segmented traffic flows, object storage for static assets, and content delivery functionality to accelerate site performance. Configuration is consistent with API-driven provisioning and automated orchestration workflows, supporting scale and lifecycle management of VM or container-based workloads that serve the e-commerce and content layers of the site.
Operational integration centers on the public website, with provisioning and management performed through Lumen Cloud interfaces and programmatic APIs, and operational ownership aligned to Duane Reade web and infrastructure teams responsible for deployment, access control, and change management. Documentation and instrumentation for the Lumen Cloud (ex CenturyLink) implementation support ongoing site operations and incident response for the hosted web estate.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Duane Reade CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Duane Reade
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Merchanside Control/Supply Chain | Director | Supply Chain | |
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Sr VP and Chief Financial Officer | CXO | Finance | |
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Director of Store Operations | Director | Finance | |
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Apps Being Evaluated by Duane Reade Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Duane Reade IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Duane Reade digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Duane Reade Technographics
Duane Reade is a Communications organization based in United States,
with around 10000 employees and annual revenues of $3.60 billion.
Duane Reade operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Salesforce Sales Cloud and Lumen Cloud (ex CenturyLink),
covering areas like ERP Financial, Sales Automation, CRM, Sales Engagement and Application Hosting and Computing Services.
Duane Reade has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Salesforce and Lumen Technologies.
Duane Reade recently adopted applications including
Salesforce Sales Cloud in 2021, Lumen Cloud (ex CenturyLink) in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duane Reade’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duane Reade’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duane Reade technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.