Dubai Duty Free
69H8+HQC - 9th St - Umm Ramool,
Dubai, 831,
United Arab Emirates
Dubai, 831,
United Arab Emirates
971 4 505 3555
Retail
Dubai Duty Free Technographics
Dubai Duty Free Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dubai Duty Free and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Dubai Duty Free employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dubai Duty Free has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2017, Oracle E-Business Suite HRMS for Core HR in 2017, Oracle Retail Sales Audit (ReSA) for Retail Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dubai Duty Free is running and its propensity to invest more and deepen its relationship with Oracle , Cazar , WorkForce Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dubai Duty Free revenues, which have grown to $2.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dubai Duty Free intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dubai Duty Free Tech Stack and Enterprise Applications
Dubai Duty Free ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Dubai Duty Free deployed Oracle E-Business Suite R12 as an ERP Financial solution. The deployment implemented Financials, HR and Payroll, and Purchasing for non-traded items to support the companys finance, human resources, payroll processing, and procurement business functions.
Configuration work for Oracle E-Business Suite focused on standard ERP Financial capabilities including general ledger, accounts payable, accounts receivable, treasury controls, payroll processing and HR administration, plus procurement workflows tailored to non-traded item categories. The Oracle E-Business Suite R12 implementation applied chart of accounts standardization and payroll configuration aligned to the organizations HR and payroll operations.
The implementation covered enterprise finance and HR operations across Dubai Duty Frees operations in the United Arab Emirates, centralizing transactional financial processing and procurement for non-traded items under the Oracle E-Business Suite application. Operational scope linked finance and HR functional areas to a unified ERP Financial platform to streamline cross-functional transaction processing and procurement approvals.
Governance was organized around centralized financial process controls and standardized procurement workflows, with module-level configuration and business process alignment between finance and HR teams. Rollout emphasized consolidation of payroll and HR administration into the Oracle E-Business Suite environment to provide a single system of record for those functions.
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Dubai Duty Free HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Dubai Duty Free implemented Oracle E-Business Suite HRMS as part of an Oracle E-Business Suite R12 deployment. The rollout targeted Core HR and included explicit module coverage for Financials, HR and Payroll, and Purchasing for non-traded items.
Oracle E-Business Suite HRMS was configured to centralize employee master data and payroll processing, with payroll elements, pay calendars, and statutory payroll workflows established inside the HRMS. The configuration work connected HR transactions to EBS Financials ledgers and procurement controls within the same E-Business Suite environment, and procurement setups focused on purchasing processes for non-traded inventory and services.
Operational scope covered HR, payroll, finance and purchasing functions at Dubai Duty Free, aligning core HR administration, payroll calculation, accounts and purchasing workflows under a single Oracle platform. Governance emphasis centered on standardizing HR and payroll workflows and centralizing master data in Oracle E-Business Suite HRMS to enforce consistent processing across the organization.
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Payroll | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2011 | 2011 |
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Dubai Duty Free ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Sales Audit (ReSA) | Retail Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Dubai Duty Free implemented Oracle Retail Sales Audit (ReSA) within its Retail Management environment as a centralized sales auditing capability supporting finance and store operations. The deployment of Oracle Retail Sales Audit (ReSA) was positioned inside DDF Application Architecture alongside Oracle Retail components to provide transaction validation and reconciliation across retail touchpoints.
The Oracle Retail Sales Audit implementation focused on core sales audit workflows, including transaction validation, exception management, audit trail generation, and settlement preparation for financial posting. ReSA was configured to work with complementary retail functions such as store inventory management, pricing controls, and invoice matching to support end to end audit and validation processes.
ReSA was integrated with an Integration Bus and the Material Handling and Control System MHCS for transactional ingress, and it interfaced with Oracle E Business Suite R12 Financials, HR and Payroll, and Purchasing for non traded items. The implementation also connected to ORWMS, POS RMS, SIM, RPM, RDW, ReIM, Oracle Data Integrator ODI, and the Order Fulfillment Module OFM to enable consolidated data flows, warehouse and point of sale reconciliation, and data warehousing for reporting.
Governance was organized across finance, merchandising, store operations, and order fulfillment to establish exception resolution and reconciliation workflows. Data orchestration and batch reconciliation routines were managed through Oracle Data Integrator and the Integration Bus, enabling automated handoffs to E Business Suite Financials and to the retail data warehouse for downstream reporting and analysis.
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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Retail Management | ERP Services and Operations |
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2006 | 2007 |
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Dubai Duty Free Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Dubai Duty Free SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2017 | 2017 |
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Dubai Duty Free CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Dubai Duty Free IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dubai Duty Free
| First Name | Last Name | Title | Function | Department | Phone | |
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COO/CIO | CXO | Finance | |
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Senior Vice President - Retail Support | VP | Sales | |
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Vice President - Purchasing | VP | Procurement | |
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VP of HR | VP | HR | |
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Manager - HR Employee Services | Manager | HR | |
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Senior HR Admin | Non Manager | HR | |
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Section Head - Resourcing & HR Systems | Director | HR | |
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Supervisor - HR Employee Welfare | Non Manager | HR | |
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Senior Vice President - Human Resources | VP | HR | |
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Apps Being Evaluated by Dubai Duty Free Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dubai Duty Free IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dubai Duty Free digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Dubai Duty Free Technographics
Dubai Duty Free is a Retail organization based in United Arab Emirates,
with around 6000 employees and annual revenues of $2.16 billion.
Dubai Duty Free operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Oracle Retail Sales Audit (ReSA),
covering areas like ERP Financial, Core HR and Retail Management.
Dubai Duty Free has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Dubai Duty Free recently adopted applications including
Akamai CDN in 2020, Cazar Sniperhire Recruiting in 2019 and Oracle Commerce Cloud in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dubai Duty Free’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dubai Duty Free’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dubai Duty Free technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.