Dumfries, DG1 2DD,
United Kingdom
Dumfries and Galloway Council Technographics
Dumfries and Galloway Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dumfries and Galloway Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 Dumfries and Galloway Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dumfries and Galloway Council has purchased the following applications: Workplace by Facebook for Collaboration in 2017, Civica Digital360 EDM for Document Management in 2022, Granicus govDelivery for Citizen Engagement in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dumfries and Galloway Council is running and its propensity to invest more and deepen its relationship with Facebook , Microsoft , Civica or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dumfries and Galloway Council revenues, which have grown to $370.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dumfries and Galloway Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dumfries and Galloway Council Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Digital360 EDM | Document Management | Content Management | n/a | 2022 | 2022 |
In 2022, Dumfries and Galloway Council implemented Civica Digital360 EDM to deliver a cloud based portal, enterprise document management and CRM capability across its citizen services. The deployment targeted improved online billing and resident service access while aligning with the council's cloud first and carbon reduction objectives. Civica Digital360 EDM is positioned as the council's Document Management platform for citizen facing records and service correspondence.
Configuration emphasized core EDM functions such as document capture, secure storage, indexed retrieval and workflow routing, paired with CRM capabilities for case management of Revenues and Benefits interactions. The implementation used cloud hosted architecture to enable secure remote access and browser based portal interactions, and the EDM was configured to support online billing document flows and automated correspondence generation.
Operational coverage included Revenues & Benefits, Council Tax and Welfare services across the Dumfries and Galloway authority, and the rollout provided around 160 staff with secure remote access to resident records. The project focused on creating joined up resident records to reduce paper handling and to consolidate documents and case notes within a single Document Management environment.
Governance adjustments centered on records consolidation, role based access controls and workflows to manage billing and welfare case lifecycles, supporting process standardization across departments. Outcomes explicitly cited include improved online billing, provision of secure remote access for staff and reduced paper handling contributing to the council's cloud first and carbon reduction goals.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2016 | 2016 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2024 | 2024 |
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Listing Management | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Dumfries and Galloway Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dumfries and Galloway Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||