Irwin, 15642, PA,
United States
Duncan Financial Group Technographics
Duncan Financial Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duncan Financial Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Duncan Financial Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duncan Financial Group has purchased the following applications: Applied TAM for Agency Management in 2015, Zoom for Audio Video and Web Conferencing in 2020, Keap CRM for CRM in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duncan Financial Group is running and its propensity to invest more and deepen its relationship with Applied Systems , Zoom Video Communications , Calendly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duncan Financial Group revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duncan Financial Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duncan Financial Group Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Applied Systems | Legacy | Applied TAM | Agency Management | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Duncan Financial Group implemented Applied TAM as its Agency Management platform. The insurance firm based in the United States, with roughly 100 employees, centralized core policy administration and client account management workflows into Applied TAM to support agency operations and underwriting support. Implementation emphasized using Applied TAM as the authoritative system for policy records and customer data capture.
Applied TAM was configured to handle policy entry and client lifecycle management, leveraging category-aligned capabilities such as policy data capture, document management, commission tracking, and workflow orchestration. Configuration work focused on business rules, role based access controls, and automation of routine entry tasks to standardize agency processing and reduce manual variance.
Duncan Financial Group entered policies in Applied TAM and Epic Management Systems, operating a dual system policy entry model that required procedural governance and data reconciliation between systems. Operational coverage spanned agency operations and underwriting support, with governance measures including standardized policy entry procedures, centralized data stewardship, and end user training to manage cross system workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Duncan Financial Group implemented Zoom as its Audio Video and Web Conferencing solution. Zoom is embedded on the company website to support client facing virtual advisory sessions, sales and claims conversations, and internal collaboration across the firm's insurance teams.
For the 100 employee United States based insurance firm the deployment emphasizes standard Audio Video and Web Conferencing capabilities including scheduled and ad hoc meetings, video and audio conferencing, screen sharing, meeting recording, and host controls. Configuration work focused on embedding meeting access and client booking flows on the public website, while operational governance centered on meeting access policies, host and attendee role configuration, and retention controls for recorded sessions. The implementation is positioned as a centrally managed communications service to support sales, underwriting and client service workflows and to provide consistent meeting configuration and security settings.
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keap (formerly Infusionsoft) | Legacy | Keap CRM | CRM | CRM | n/a | 2013 | 2013 |
In 2013, Duncan Financial Group implemented Keap CRM. The Insurance firm based in the United States and operating with approximately 100 employees configured Keap CRM as its core CRM to capture website leads and centralize client contact records. The deployment focused on CRM-led contact management, opportunity tracking, and basic marketing automation to support sales lifecycle activities.
Keap CRM was embedded on the Duncan Financial Group website to capture prospect data via web forms and to initiate email automation workflows for lead nurture and client follow-up. Functional modules aligned with the CRM category include contact and opportunity management, email and marketing automation, and web-to-lead capture, which drive workflows across sales, marketing, and client service teams. Governance concentrated on consolidating contact records, standardizing follow-up sequences for web-generated leads, and establishing consistent pipeline management practices.
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Duncan Financial Group
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Apps Being Evaluated by Duncan Financial Group Executives
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