Dunkin Donuts
130 Royall Street,
Canton, 2021, MA,
United States
Canton, 2021, MA,
United States
1 781-737-3000
Consumer Packaged Goods
Dunkin Donuts Technographics
Dunkin Donuts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunkin Donuts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250000 Dunkin Donuts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunkin Donuts has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2007, CertiPay Payroll for Payroll in 2020, Analytix Insight360 for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunkin Donuts is running and its propensity to invest more and deepen its relationship with Oracle , CertiPay , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunkin Donuts revenues, which have grown to $11.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunkin Donuts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunkin Donuts Tech Stack and Enterprise Applications
Dunkin Donuts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, Dunkin Donuts implemented Oracle E-Business Suite as its core ERP Financial application. The deployment established Oracle E-Business Suite as the system of record for corporate finance and accounting functions for the organization in the United States.
The implementation focused on configuring core financial modules within Oracle E-Business Suite, including general ledger, accounts payable, accounts receivable, fixed assets, cash management, and financial reporting and close capabilities. Configuration work emphasized ledger structure and chart of accounts standardization consistent with enterprise accounting practices, and the Oracle E-Business Suite financial modules were instrumented to support statutory and management reporting workflows.
Operational coverage concentrated on corporate finance, treasury, tax, and consolidated financial reporting, aligning Oracle E-Business Suite transaction capture with Dunkin Donuts corporate accounting processes. The deployment supported role-based financial workflows and period close orchestration typical of ERP Financial systems, enabling centralized ledger control and standardized accounting treatments across business units.
Governance centered on instituting application controls and procedural alignment with Oracle Management and Dunkin/Inspire Brands finance policies, with governance artifacts configured inside Oracle E-Business Suite to enforce segregation of duties and approval chains. Change control and finance process documentation accompanied the rollout to ensure consistent cashiering reconciliation, store remittance handling, and corporate close procedures were executed in the new ERP Financial environment.
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Dunkin Donuts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CertiPay | Legacy | CertiPay Payroll | Payroll | HCM | n/a | 2020 | 2020 |
In 2020 Dunkin Donuts reported a franchisee use of CertiPay Payroll to manage payroll and HR administration at the franchise level in the United States. CertiPay Payroll, categorized as Payroll, was used to centralize recurring payroll runs, streamline tax and compliance workflows, and maintain employee records for franchised operations. The testimonial frames the adoption as focused on simplifying payroll processing and compliance for franchise payroll cycles.
Implementation emphasis aligned with core Payroll capabilities, including payroll processing orchestration, tax and compliance management, and HR recordkeeping, reflecting CertiPay Payroll and HR administration workflows described in the testimonial. Operational scope was limited to a Dunkin Donuts franchisee in the United States, and the franchisee narrative highlights process standardization and administrative consolidation across franchise payroll activities. The testimonial does not enumerate specific integrations or an implementation partner, instead underscoring configuration and operational governance changes that simplified payroll processing and compliance.
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Recruiting | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Dunkin Donuts Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Analytix Solutions | Legacy | Analytix Insight360 | Analytics and BI | Analytics and BI | n/a | 2015 | 2015 |
In 2015, Dunkin Donuts engaged Analytix Solutions to develop and roll out a customized Analytix Insight360 portal. Apps Category: "" The deployment targeted MDM’s Dunkin Donuts multi unit franchise and was positioned to consolidate finance and operations reporting across franchise units.
Analytix Insight360 was configured to aggregate point of sale, payroll, accounting and other operational data into a unified reporting portal, with finance and operations reporting capabilities surfaced through consolidated dashboards and scheduled reports. Functional configuration included data ingestion and normalization, a centralized data model for reporting, and configurable reporting modules tailored to multi unit restaurant finance and operations workflows.
The implementation integrated POS, payroll and accounting feeds along with other operational sources to create single source reporting for franchise management and unit level operators. The engagement was a US based multi unit restaurant implementation focused on finance and operations reporting, with operational coverage explicitly documented in the vendor press release as an Insight360 deployment.
Governance and rollout emphasized centralized reporting ownership and standardized reporting cadence to support franchise financial oversight and operational decision making. According to the vendor release, the deployment freed up nearly 1,500 hours annually for the organization.
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Dunkin Donuts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Dunkin Donuts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Dunkin Donuts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Dunkin Donuts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Dunkin Donuts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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SVP, Information Technology (Dunkin'| Arby's | Buffalo Wild Wings | Jimmy John's | SONIC Drive-In) | VP | IT | |
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Manager - Enterprise Applications | Manager | IT | |
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Talent Acquisition Manager | Manager | HR | |
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Talent Advisor/Acquisition | Manager | HR | |
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Apps Being Evaluated by Dunkin Donuts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dunkin Donuts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dunkin Donuts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dunkin Donuts Technographics
Dunkin Donuts is a Consumer Packaged Goods organization based in United States,
with around 250000 employees and annual revenues of $11.00 billion.
Dunkin Donuts operates a diverse technology stack with applications such as
Oracle E-Business Suite, CertiPay Payroll and Analytix Insight360,
covering areas like ERP Financial, Payroll and Analytics and BI.
Dunkin Donuts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, CertiPay and Analytix Solutions.
Dunkin Donuts recently adopted applications including
Adventive Campaign Management in 2024, CertiPay Payroll in 2020 and Recruitics iON Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dunkin Donuts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dunkin Donuts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dunkin Donuts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.