Dunkin Saudi Arabia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunkin Saudi Arabia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Dunkin Saudi Arabia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunkin Saudi Arabia has purchased the following applications: Liquid Web Cloud Servers for Application Hosting and Computing Services in 2020, Highcharts for Apps Development in 2023, Robotack Chatbot for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunkin Saudi Arabia is running and its propensity to invest more and deepen its relationship with Liquid Web , Microsoft , Highsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunkin Saudi Arabia revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunkin Saudi Arabia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Liquid Web | Legacy | Liquid Web Cloud Servers | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Highsoft | Legacy | Highcharts | Apps Development | PaaS | n/a | 2023 | 2023 |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Robotack | Legacy | Robotack Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 | In 2022, Dunkin Saudi Arabia deployed the Robotack Chatbot to provide customer-facing conversational support. The Robotack Chatbot was implemented as a Chatbots and Conversational AI solution to support engagement, loyalty, and digital ordering workflows across Dunkin Saudi Arabia retail operations. The implementation focused on conversational flow design, natural language understanding and intent classification to route customers through ordering and loyalty engagement paths. Functional capabilities implemented include scripted and dynamic dialogue handling, order capture and confirmation dialogues, and loyalty enrollment and reward messaging, consistent with Chatbots and Conversational AI category capabilities. Integrations were oriented toward retail CRM touch points and digital ordering channels, enabling the chatbot to exchange customer identifiers and order intents with Dunkin Saudi Arabia retail systems and loyalty services. Operational scope covered customer service and digital commerce functions across Dunkin Saudi Arabia stores, with the Robotack Chatbot serving as a front line for customer interactions and digital order support. Governance and rollout were organized around marketing and operations stakeholders, with staged deployment across store clusters and process changes to route digital ordering inquiries into operational order fulfillment workflows. The engagement and loyalty services delivered by Robotack were used to streamline customer interactions and to support digital ordering support in Saudi Arabia, aligning the Robotack Chatbot, Chatbots and Conversational AI, Dunkin Saudi Arabia, and retail CRM business functions. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Shipping Management | eCommerce |
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2023 | 2023 |
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