Dunster House
Dunster House, Factory 1, Caxton Road, Elm Farm Industrial Estate,
Bedford, MK41 0LF,
United Kingdom
Bedford, MK41 0LF,
United Kingdom
44 12 3427-2445
Manufacturing
Dunster House Technographics
Dunster House Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunster House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 422 Dunster House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunster House has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, PeopleHR Core HR for Core HR in 2019, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunster House is running and its propensity to invest more and deepen its relationship with Microsoft , The Access Group , Actin Time or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunster House revenues, which have grown to $97.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunster House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunster House Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Dunster House implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform to standardize order and inventory workflows across its manufacturing operations. The Microsoft Dynamics 365 Business Central deployment served as the primary ERP Financial application for transactional control of sales orders, inventory movements and purchase order processing at the Cumbernauld site.
The implementation emphasized sales order tracking, stock location visibility, inter-warehouse transfers and purchase order management. Business Central was configured to support dispatch operations by recording sales order status, locating product stock and generating transfer or replenishment purchase orders to address depleted or missing inventory.
The rollout covered operational teams in warehouse, dispatch, transport and production, with direct operational usage observed in dispatch and transport functions. Power BI was used alongside Microsoft Dynamics 365 Business Central to report on sales orders, product locations and transfer activity, providing analytics to operational staff and planners.
Governance reflected cross-functional adoption driven by on-site operational learning, with staff in dispatch, transport and production using Business Central workflows for order fulfillment, stock transfers and procurement coordination. Work streams were oriented toward improving company turnaround time through tighter inventory control and clearer end to end order visibility, while training and role rotation supported process familiarity across departments.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Dunster House deployed PeopleHR Core HR. The implementation is surfaced through the company portal at https://dunsterhouseltd.peoplehr.net and is accessible from their website, indicating PeopleHR Core HR is the primary online HR interface for employees and HR staff.
PeopleHR Core HR is used to centralize core HR functions, including employee records, self service access, absence management, and workflow driven HR processes, reflecting standard Core HR capabilities. The deployment supports HR and people operations across the organisation, consolidating personnel administration and applying role based access and approval workflows to manage employee data changes.
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Payroll | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Dunster House implemented LiveChat on its public website as a Chatbots and Conversational AI solution to manage web-originating customer inquiries. The deployment used the vendor's cloud SaaS delivery model, embedding the LiveChat JavaScript widget across site pages and provisioning the LiveChat agent console for internal users to handle live sessions. Implemented capabilities include the live chat widget, proactive chat invitations, canned responses and response templates, visitor session tracking, chat transcripts and offline messaging, reflecting standard Chatbots and Conversational AI functional workflows.
Operational scope centered on customer-facing functions, specifically web-based sales and customer service teams that manage inbound queries through the LiveChat agent interface. Governance and operating practices focused on configuring chat routing and standardized reply templates to centralize conversational handling, and on retaining session logs for follow up within existing support and commercial processes. Dunster House LiveChat Chatbots and Conversational AI Business Function relationship is therefore centered on web engagement, agent-managed conversations and consolidated ownership of site-originated interactions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Dunster House
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Dunster House Executives
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FAQ - APPS RUN THE WORLD Dunster House Technographics
Dunster House is a Manufacturing organization based in United Kingdom,
with around 422 employees and annual revenues of $97.0 million.
Dunster House operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, PeopleHR Core HR and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Dunster House has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, The Access Group and LiveChat, Inc..
Dunster House recently adopted applications including
Pathwire Mailgun in 2021, Cloudflare CDN in 2021 and Microsoft Dynamics 365 Business Central in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dunster House’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dunster House’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dunster House technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.