Dylan's Candy Bar
20 Hudson Yards,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 646-661-6094
Retail
Dylan's Candy Bar Technographics
Dylan's Candy Bar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dylan's Candy Bar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Dylan's Candy Bar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dylan's Candy Bar has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2022, LiveChat for Chatbots and Conversational AI in 2018, Zigpoll for Survey and Questionnaire in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dylan's Candy Bar is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dylan's Candy Bar revenues, which have grown to $55.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dylan's Candy Bar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dylan's Candy Bar Tech Stack and Enterprise Applications
Dylan's Candy Bar ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, Dylan's Candy Bar deployed Oracle NetSuite ERP to support core ERP Financial operations across its corporate finance and retail accounting functions. The implementation positions Oracle NetSuite ERP as the primary system for finance, accounting, and transactional financial control for the United States based retailer.
Configuration focused on standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed asset accounting, cash management, revenue recognition, and financial reporting. The project included chart of accounts redesign, period close automation, billing and invoice orchestration, and configuration to support retail transaction accounting and inventory valuation workflows inherent to a consumer retail business.
The deployment followed a cloud-native NetSuite architecture with role-based security and audit logging to separate duties between finance, accounting, and store operations. Operational coverage centers on corporate finance and accounting users, with configuration choices aligned to support order-to-cash and procure-to-pay flows typical for mid-market retail organizations.
Governance workstreams emphasized month-end close workflows, approval routing for payables and receivables, and transactional controls to standardize financial processes across the organization. Documentation and operational handoffs were established to formalize finance process ownership and support ongoing configuration governance for Oracle NetSuite ERP within Dylan's Candy Bar.
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Tax Management | ERP |
|
2020 | 2020 |
|
Dylan's Candy Bar AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Dylan's Candy Bar implemented LiveChat on its public website. LiveChat is used as a Chatbots and Conversational AI solution to enable real-time customer messaging for online retail customer service and e-commerce support, establishing a customer-facing engagement layer tied to the company storefront.
The LiveChat deployment centers on a site-embedded web chat widget and an agent-facing console, implementing common Chatbots and Conversational AI capabilities such as canned responses, proactive messaging triggers, visitor context capture, chat transcripts and reporting. Configuration emphasizes session routing and message templates to handle product questions and order inquiries within live support workflows.
Operational ownership is centered on online customer service and e-commerce teams, who manage chat queues, response scripting and transcript retention policies as part of web support governance. The provided implementation notes do not specify integrations with back-office systems or third-party platforms.
|
Dylan's Candy Bar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zigpoll | Legacy | Zigpoll | Survey and Questionnaire | Collaboration | n/a | 2020 | 2020 |
In 2020, Dylan's Candy Bar implemented Zigpoll on its website to centralize on‑site survey and customer feedback capture. Zigpoll is deployed as the customer-facing tool within the Survey and Questionnaire category, instrumenting product pages and checkout pathways to capture real-time visitor sentiment and behavior signals.
The implementation focused on embedding Zigpoll survey widgets and lightweight microsurveys across merchandising pages and the checkout funnel, using question branching, required response controls, and validation to improve data quality. Configuration work included building survey templates in the Zigpoll dashboard, defining segmentation rules to target returning customers versus first-time visitors, and scheduling survey cadences that align with promotional windows.
Operational coverage extends to the e-commerce and marketing teams, with customer support and product merchandising consuming aggregated feedback for issue triage and assortment decisions. Data collection is executed through web embeds that route responses into Zigpoll’s centralized reporting interface, enabling cross-functional review and export for downstream analysis.
Governance established content ownership in marketing, a review and approval workflow for published surveys, and regular cadence checks to maintain survey relevance and site usability. Zigpoll provides in-app analytics and exportable response datasets to support ongoing survey iteration and operational workflows.
|
Dylan's Candy Bar eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2015 | 2015 |
|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2020 | 2020 |
|
Dylan's Candy Bar CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Dylan's Candy Bar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Dylan's Candy Bar CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Dylan's Candy Bar
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
President & COO | CXO | Finance | |
|
|
|
Senior Director of Marketing & E-Commerce | Director | Marketing | |
|
|
|
COO | CXO | Finance | |
|
|
|
Senior Director of Finance and Control | Director | Finance | |
|
|
|
Chief Operating Officer | CXO | Finance | |
|
|
|
Senior Director of Finance and Control | Director | Finance | |
|
|
|
Accounts Receivable Manager | Manager | Finance | |
|
|
|
Senior Finance Manager | Manager | Finance | |
|
|
|
Assistant Manager Accounts Payable | Manager | Finance | |
|
|
|
Vice President of HR | VP | HR | |
|
Apps Being Evaluated by Dylan's Candy Bar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dylan's Candy Bar IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dylan's Candy Bar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dylan's Candy Bar Technographics
Dylan's Candy Bar is a Retail organization based in United States,
with around 200 employees and annual revenues of $55.0 million.
Dylan's Candy Bar operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and Zigpoll,
covering areas like ERP Financial, Chatbots and Conversational AI and Survey and Questionnaire.
Dylan's Candy Bar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Zigpoll.
Dylan's Candy Bar recently adopted applications including
Oracle NetSuite ERP in 2022, PayPal Enterprise in 2021 and Apple Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dylan's Candy Bar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dylan's Candy Bar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dylan's Candy Bar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.