Dubai, x,
United Arab Emirates
East & West Travels Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by East & West Travels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31 East & West Travels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that East & West Travels has purchased the following applications: HotelLook for Reservation and Booking Management in 2018, BotPenguin for Chatbots and Conversational AI in 2020, HostGator for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems East & West Travels is running and its propensity to invest more and deepen its relationship with HotelLook , Relinns Technologies , HostGator or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing East & West Travels revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for East & West Travels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HotelLook | Legacy | HotelLook | Reservation and Booking Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, East & West Travels implemented HotelLook as its customer-facing booking engine. HotelLook is deployed on the company website and provides Reservation and Booking Management capabilities for the travel agency in the United Arab Emirates, handling online room search and reservation capture through the public web front end.
HotelLook is configured to deliver availability search, rate display, booking capture, and reservation confirmation workflows consistent with Reservation and Booking Management functional patterns. The implementation centralizes online inventory presentation and booking form processing on the website, aligning web-originated reservations with the agency’s front-office reservation processes.
Operational ownership is positioned with sales and reservations staff who manage bookings captured via HotelLook on the site, and the application is used to maintain booking records and customer contact workflows. Governance was adjusted to route web-sourced reservations into existing reservation handling, establishing HotelLook as the primary online reservation channel for East & West Travels.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Relinns Technologies | Legacy | BotPenguin | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HostGator | Legacy | HostGator | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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