Ebix
1 Ebix Way,
Johns Creek, 30097, GA,
United States
Johns Creek, 30097, GA,
United States
1 678-281-2020
Professional Services
Ebix Technographics
Ebix Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ebix and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10521 Ebix employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ebix has purchased the following applications: Sage 100 (formerly MAS 90 & MAS 200) for ERP Financial in 2015, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ebix is running and its propensity to invest more and deepen its relationship with Sage , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ebix revenues, which have grown to $1.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ebix intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ebix Tech Stack and Enterprise Applications
Ebix ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 100 (formerly MAS 90 & MAS 200) | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Ebix implemented Sage 100 (formerly MAS 90 & MAS 200) as its ERP Financial platform for core accounting and data processing workflows. The deployment centralized accounts payable, invoice processing, order management, inventory setup, and customer database management across finance, customer service, and distribution functions.
Operational workflows included coding and entering invoices into Excel spreadsheets and uploading accounts payable data into Sage ERP MAS 200 Accounting Software as part of batch processing. Daily shipment files for distribution were assembled from system queries, product and inventory master data were established in the application, and customer order processing tasks such as adjustments, cancellations, and payments were processed and batched for daily archival.
Data capture and document management were integrated into operational routines, scanning documentation to produce electronic files and cross-referencing records to ensure data accuracy. Staff used Word and Excel for mail merges and sales outreach, and daily customer lists were generated via database queries to support marketing and renewal processes, reflecting an operational integration between office productivity tools and the Sage 100 environment.
Governance centered on standard operating procedures and data stewardship, with Ebix creating and maintaining Data Processing and Customer Service SOP files, training co-workers to access and request database changes, and instituting data cleansing activities such as amending, purging, and cross-referencing customer and order information. The implementation included ongoing process controls to batch and save daily records and recommendations to management to reduce input errors.
The implementation produced at least one explicitly stated financial outcome, updating property tax data and saving the company over $15,000. Sage 100 (formerly MAS 90 & MAS 200) remained the focal application for consolidating ERP Financial activities and for operationalizing accounts payable, invoicing, inventory, order-to-cash, and customer data governance.
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Ebix AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Ebix implemented Hubspot Live Chat on its public website to enable real-time visitor engagement and support. The deployment leverages the Chatbots and Conversational AI category to provide a web-embedded conversational layer for inbound customer interactions.
Hubspot Live Chat was deployed as a client-side chat widget embedded across ebix.com pages, configured with proactive greeting flows, canned responses, conversation transcripts, and contact capture workflows to support lead qualification and service inquiries. These functional modules align with chat routing, session handoff to human agents, and automated initial qualification steps that are typical for Chatbots and Conversational AI implementations.
Operational scope is focused on web-facing business functions, notably marketing, sales enablement, and customer support, with day-to-day administration residing in digital experience or marketing operations. Governance centers on scripted messaging, routing rules, and iterative configuration of the Hubspot Live Chat widget to manage conversational behavior on ebix.com.
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Ebix Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Ebix deployed Cisco Webex Meetings. Ebix uses Cisco Webex Meetings on their website as the company tier Audio Video and Web Conferencing solution to support both internal collaboration and external client meeting workflows.
The implementation of Cisco Webex Meetings centers on standard conferencing capabilities, including scheduled meeting hosting, HD video and audio, screen sharing, recording and attendee management, consistent with Audio Video and Web Conferencing functional patterns. Cisco Webex Meetings is presented on Ebix web properties to enable customer facing join flows and to provide a unified meeting entry point linked from corporate pages.
Operational coverage targets corporate collaboration and customer engagement teams, with administrative configuration to enforce meeting policies, meeting access controls and host privileges across business units. Governance was structured around centralized administration of user roles and meeting templates to standardize conferencing behavior and security settings across the organization.
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Collaboration | Collaboration |
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2022 | 2022 |
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Ebix eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Ebix CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2006 | 2006 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ebix SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2012 | 2012 |
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Ebix PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2013 | 2013 |
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Ebix IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Ebix
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ebix Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ebix IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ebix digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ebix Technographics
Ebix is a Professional Services organization based in United States,
with around 10521 employees and annual revenues of $1.05 billion.
Ebix operates a diverse technology stack with applications such as
Sage 100 (formerly MAS 90 & MAS 200), Hubspot Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Ebix has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, HubSpot and Cisco Systems.
Ebix recently adopted applications including
Microsoft 365 in 2022, Actian DataConnect in 2022 and Citrix NetScaler in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ebix’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ebix’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ebix technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.