ECH
174 Greenhill Rd, Parkside,,
Adelaide, 5063, SA,
Australia
Adelaide, 5063, SA,
Australia
61 3 0027-5324
Leisure and Hospitality
ECH Technographics
ECH Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ECH and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 840 ECH employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ECH has purchased the following applications: Microsoft Dynamics 365 Human Resources for Core HR in 2019, Microsoft 365 for Collaboration in 2019, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ECH is running and its propensity to invest more and deepen its relationship with Microsoft , Dayforce , B Online Learning or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ECH revenues, which have grown to $58.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ECH intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ECH Tech Stack and Enterprise Applications
ECH HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, ECH implemented Microsoft Dynamics 365 Human Resources to centralize its workforce management. This initiative followed an initial 2018 rollout of Microsoft Dynamics 365 CRM and a later expansion to Dynamics 365 for Talent, which the organization used to streamline client onboarding and candidate attraction workflows.
ECH configured Microsoft Dynamics 365 Human Resources as a Core HR platform to capture recruiting and onboarding processes and to establish a single source of human resource management data. The deployment emphasized employee lifecycle capabilities common to the Core HR category, including candidate intake, onboarding orchestration, and unified personnel records to reduce fragmentation across HR processes.
Operational coverage included HR and talent acquisition functions across ECH, an Australia based leisure and hospitality provider with approximately 840 employees. Governance focused on using Dynamics 365 for Talent derived data to drive other applications and initiatives, aligning HR process ownership around a centralized data model and standardizing onboarding workflows.
The organization reported workforce growth of 200 staff members over an 18 month period and stated that Microsoft Dynamics 365 Human Resources provides the features and scalability needed to support continued expansion. The implementation narrative centers on consolidating HR data, enabling consistent recruiting and onboarding operations, and scaling HR administration as staffing levels increase.
|
|
|
|
|
Core HR | HCM |
|
2024 | 2024 |
|
|
|
|
|
Learning and Development | HCM |
|
2020 | 2020 |
|
|
|
|
|
Payroll | HCM |
|
2024 | 2024 |
|
|
|
|
|
Recruiting | HCM |
|
2021 | 2021 |
|
ECH Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, ECH deployed Microsoft 365 as its Collaboration platform and surfaces Microsoft 365 functionality on its public website. The deployment indicates a tenant-hosted, cloud SaaS footprint delivering collaboration and content access to ECH’s 840 employees across its leisure and hospitality operations in Australia.
The Microsoft 365 implementation centers on core Collaboration capabilities including Microsoft Teams for real-time communication, SharePoint Online for intranet and document management, Exchange Online for email and calendaring, and OneDrive for file synchronization and personal file sharing. These modules address cross-functional needs for staff communication, content collaboration, and centralized document governance.
Operationally the presence of Microsoft 365 on the public website implies browser-based access and tenant-level identity integration to present authenticated content or staff-facing services. Typical platform configuration for this pattern uses Azure Active Directory for identity and single sign-on, role-based administration to control access to SharePoint sites and Teams workspaces, and browser sessions to surface intranet content through the website.
Governance for the Collaboration rollout would focus on centralizing tenant administration, user lifecycle provisioning, and security controls such as multi-factor authentication and conditional access to align with organizational policies. The ECH Microsoft 365 Collaboration implementation, visible on the company website, positions the platform as the primary environment for staff collaboration and document management across the organization.
|
ECH CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, ECH implemented Hotjar on its public website to support Customer Experience. The Hotjar deployment uses a client-side JavaScript snippet embedded across site pages to capture session replays, heatmaps, and on-page feedback, providing qualitative behavioral analytics and UX instrumentation for the ECH web property.
Operational coverage is focused on the ECH website in Australia and is used to inform digital experience, marketing, and customer service workflows. Configuration and governance center on page-level script management and analytics workflows, with insights from Hotjar integrated into existing issue triage and content optimization processes for ongoing user experience improvements.
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
ECH ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
ECH PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
ECH IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
ECH CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at ECH
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ECH Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ECH IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ECH digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ECH Technographics
ECH is a Leisure and Hospitality organization based in Australia,
with around 840 employees and annual revenues of $58.0 million.
ECH operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Human Resources, Microsoft 365 and Hotjar,
covering areas like Core HR, Collaboration and Customer Experience.
ECH has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Contentsquare.
ECH recently adopted applications including
Ceridian Dayforce HCM in 2024, Ceridian Dayforce Payroll in 2024 and Care Advantage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ECH’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ECH’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ECH technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.