Colombo, 200,
Sri Lanka
eChannelling Sri Lanka Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by eChannelling Sri Lanka and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34 eChannelling Sri Lanka employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eChannelling Sri Lanka has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2023, TS Customer Feedback for Customer Experience in 2013, React for Apps Development in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eChannelling Sri Lanka is running and its propensity to invest more and deepen its relationship with Google , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eChannelling Sri Lanka revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eChannelling Sri Lanka intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2023 | 2023 |
|
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
|
|
|
|
Collaboration | Collaboration |
|
2024 | 2024 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TS Technologies | Legacy | TS Customer Feedback | Customer Experience | CRM | n/a | 2013 | 2013 |
In 2013, TS Technologies implemented TS Customer Feedback for eChannelling Sri Lanka. The deployment targeted patient channeling and experience across healthcare locations in Sri Lanka as a Customer Experience initiative, linking eChannelling Sri Lanka, TS Customer Feedback, Customer Experience, and patient channeling operations.
The implementation combined the TS Customer Feedback application with queue management and digital-signage components to support real-time queuing, token issuance and patient feedback capture at point of service. Functional configuration emphasized queue management and customer feedback modules, enabling staff-facing queue orchestration and patient-facing feedback prompts on clinic displays. The TS Customer Feedback application was set up to capture both scored responses and transactional feedback aligned with in-clinic workflows.
Operational scope covered multiple eChannelling-managed healthcare sites in Sri Lanka, with the solution affecting front desk, reception, and patient flow processes. Governance focused on configuring queue rules and feedback collection workflows within the TS Customer Feedback solution, while local operations teams handled day to day queue terminal and digital-signage use. According to the vendor testimonial, the combined queue and feedback deployment produced reported reductions in waiting times and improvements in patient channeling and satisfaction.
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| React | Legacy | React | Apps Development | PaaS | n/a | 2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2025 | 2025 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||