King Abdullah Economic City, 23965 - 2337,
Saudi Arabia
Economic Cities and Special Zones Authorities Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Economic Cities and Special Zones Authorities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Economic Cities and Special Zones Authorities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Economic Cities and Special Zones Authorities has purchased the following applications: Oracle Siebel Case Management for Citizen Engagement in 2006 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Economic Cities and Special Zones Authorities is running and its propensity to invest more and deepen its relationship with Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Economic Cities and Special Zones Authorities revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Economic Cities and Special Zones Authorities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | Omnix International | 2006 | 2007 | In 2006, Economic Cities and Special Zones Authorities implemented Oracle Siebel Case Management as a Citizen Engagement application. The deployment used Siebel eService Case Management to centralize citizen case intake and service request handling for the Saudi Arabia government authority that manages special economic zones and employs roughly 200 staff. Oracle Siebel Case Management was configured to support core case management capabilities typical of Citizen Engagement deployments, including multichannel case intake, automated case routing and escalation, SLA tracking, workflow orchestration for life cycle management, and a knowledge management layer to standardize responses. Configuration work emphasized case typology, queue definitions, role based access, and configurable business rules to enforce service level handling across service desks. Omnix International served as the system integrator and led the implementation activities and technical configuration. Operational coverage focused on front office citizen service channels and internal service teams within the Economic Cities and Special Zones Authorities, enabling standardized case handling and centralized visibility into citizen requests. Governance was established around case life cycle ownership and operational reporting, with Omnix International coordinating phased rollout and handover to in authority administrators. The implementation narrative centers on Oracle Siebel Case Management within the Citizen Engagement category, with Siebel eService Case Management providing the functional backbone for case driven citizen services. |
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