Ecsi
15121 Graham St Ste 101,
Huntington Beach, 92649, CA,
United States
Huntington Beach, 92649, CA,
United States
1 714-903-6487
Distribution
Ecsi Technographics
Ecsi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ecsi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Ecsi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ecsi has purchased the following applications: Heartland Payment Plus for Payment Processing in 2020, KnowBe4 HRM+ for Learning and Development in 2022, Puzzel Smart Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ecsi is running and its propensity to invest more and deepen its relationship with Heartland, a Global Payments Company , KnowBe4 , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ecsi revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ecsi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ecsi Tech Stack and Enterprise Applications
Ecsi ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Heartland, a Global Payments Company | Legacy | Heartland Payment Plus | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, ECSI implemented Heartland Payment Plus on its website as its Payment Processing solution. The deployment is a web-facing payment integration embedded in billing and enrollment pages, providing a payment gateway for card authorization and settlement and supporting hosted checkout flows. Heartland Payment Plus is configured to process online payments for student accounts and tuition billing, aligning the application with ECSI business functions of student billing and accounts receivable.
Configuration included Payment Processing modules such as tokenization for card-on-file, recurring payment schedules, authorization and settlement workflows, and transaction reporting to support reconciliation. Operational ownership is centralized across finance and IT, with workflow changes in billing operations and customer support to manage hosted payment links, refunds, and dispute handling. The implementation leverages the security and reporting capabilities typical of Heartland Payment Plus to maintain PCI relevant controls while enabling secure online payment capture via the ECSI website.
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Ecsi HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KnowBe4 | Legacy | KnowBe4 HRM+ | Learning and Development | HCM | n/a | 2022 | 2022 |
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Ecsi AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Smart Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2022 |
In 2021, ECSI deployed Puzzel Smart Chatbot and Puzzel Digital Engagement to automate repetitive student-loan and tax-season queries in the United States. This Chatbots and Conversational AI implementation targeted contact center peak volumes and seasonal spikes with the explicit objective of reducing peak staffing pressure.
The Puzzel Smart Chatbot was configured with automated response flows for common student loan and tax questions, intent classification and scripted Q and A to enable self service, and escalation paths to live agents for complex cases. The deployment leveraged Chatbots and Conversational AI functional capabilities including conversational routing, session context preservation, and conversational analytics for ongoing tuning of responses.
Operational scope centered on ECSI customer service and contact center operations across the United States during tax season and ongoing student loan servicing. According to the published case description, the bot now handles approximately 75 percent of chats, cut average handling time to nine minutes, and saved roughly 390 hours per month.
Governance and rollout focused on embedding the chatbot into agent workflows and peak staffing plans, shifting repetitive inquiry volume to automated channels and enabling supervisors to concentrate on exceptions. The implementation represents a targeted Chatbots and Conversational AI deployment that established conversational handling as the primary first touch for routine student loan and tax queries.
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Ecsi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Ecsi Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Ecsi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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Ecsi ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2025 | 2025 |
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Ecsi PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Ecsi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2012 | 2012 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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Ecsi CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Ecsi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Ecsi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ecsi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ecsi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Ecsi Technographics
Ecsi is a Distribution organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Ecsi operates a diverse technology stack with applications such as
Heartland Payment Plus, KnowBe4 HRM+ and Puzzel Smart Chatbot,
covering areas like Payment Processing, Learning and Development and Chatbots and Conversational AI.
Ecsi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Heartland, a Global Payments Company, KnowBe4 and Puzzel.
Ecsi recently adopted applications including
Google Cloud CDN in 2022, Google Cloud Platform (GCP) in 2021 and GoDaddy CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ecsi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ecsi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ecsi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.