AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Edenred Portugal Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Typeform Legacy Typeform Survey and Questionnaire Collaboration n/a 2020 2020
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WooCommerce eCommerce eCommerce n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collab Legacy Collab OneContact Suite Call Center CRM n/a 2019 2019
In 2019, Edenred Portugal implemented Collab OneContact Suite, a Call Center application, as a cloud contact centre integrated with Salesforce Lightning to support inbound and outbound customer service and sales across Portugal. The deployment centralized agent desktop workflows and provided unified queue management and outbound campaign capabilities for service and sales agents. Collab OneContact Suite was configured to deliver ACD style routing, queue management optimization, and outbound productivity tools, with CRM screen pop and case creation tightly linked to Salesforce Lightning to present a single agent view. Configuration emphasized agent session handling, real time queue visibility, and outbound workflow orchestration consistent with Call Center functional workflows. Operational scope covered customer service and sales teams in Portugal, with governance changes to require CRM logging at point of contact and standardized contact handling procedures. The implementation reduced abandon rates to below 5%, improved queue management and outbound productivity, and delivered seamless CRM integration for agents.
Customer Engagement CRM 2020 2020
Customer Experience CRM 2020 2020
Tag Management CRM 2015 2015
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Governance, Risk and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DDoS Protection CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Edenred Portugal
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Edenred Portugal Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Edenred Portugal Technographics

Edenred Portugal is a Banking and Financial Services organization based in Portugal, with around 72 employees and annual revenues of $10.0 million.

Edenred Portugal operates a diverse technology stack with applications such as Typeform, WooCommerce and Collab OneContact Suite, covering areas like Survey and Questionnaire, eCommerce and Call Center.

Edenred Portugal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Typeform, Automattic and Collab.

Edenred Portugal recently adopted applications including OneTrust Cookie Consent in 2021, OneTrust CookiePro in 2021 and F5 Defense.Net in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Edenred Portugal’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Edenred Portugal’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Edenred Portugal technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.