Lisboa, 1990-077,
Portugal
Edenred Portugal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Edenred Portugal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 72 Edenred Portugal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Edenred Portugal has purchased the following applications: Typeform for Survey and Questionnaire in 2020, WooCommerce for eCommerce in 2020, Collab OneContact Suite for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Edenred Portugal is running and its propensity to invest more and deepen its relationship with Typeform , Automattic , Collab or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Edenred Portugal revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Edenred Portugal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Typeform | Legacy | Typeform | Survey and Questionnaire | Collaboration | n/a | 2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Collab | Legacy | Collab OneContact Suite | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Edenred Portugal implemented Collab OneContact Suite, a Call Center application, as a cloud contact centre integrated with Salesforce Lightning to support inbound and outbound customer service and sales across Portugal. The deployment centralized agent desktop workflows and provided unified queue management and outbound campaign capabilities for service and sales agents.
Collab OneContact Suite was configured to deliver ACD style routing, queue management optimization, and outbound productivity tools, with CRM screen pop and case creation tightly linked to Salesforce Lightning to present a single agent view. Configuration emphasized agent session handling, real time queue visibility, and outbound workflow orchestration consistent with Call Center functional workflows.
Operational scope covered customer service and sales teams in Portugal, with governance changes to require CRM logging at point of contact and standardized contact handling procedures. The implementation reduced abandon rates to below 5%, improved queue management and outbound productivity, and delivered seamless CRM integration for agents.
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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