eGain Corporation
1252 Borregas Avenue,
Sunnyvale, 94089, CA,
United States
Sunnyvale, 94089, CA,
United States
1 408-636-4500
Professional Services
eGain Corporation Technographics
eGain Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by eGain Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 444 eGain Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
eGain Corporation has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Digitalzone ABM for Account Based Marketing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eGain Corporation is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eGain Corporation revenues, which have grown to $91.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eGain Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eGain Corporation Tech Stack and Enterprise Applications
eGain Corporation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, eGain Corporation implemented Oracle NetSuite ERP to centralize ERP Financial processes with a primary focus on Order to Cash and revenue accounting workflows. The deployment covered sales order management for license, cloud hosting and renewals deals, and established structured oversight for license fulfillment and cloud system readiness across revenue touchpoints.
Oracle NetSuite ERP was configured to support Sales Orders, billing orchestration, general ledger journal posting, and revenue recognition activities consistent with GAAP. Functional responsibilities included review of sales bookings, preparation and review of journal entries and schedules by the Revenue Shared Service Team in India, VSOE compliance analysis for product and service offerings, and targeted system optimization projects aimed at improving ERP operational controls.
Operational coverage extended to cross-functional enablement and governance, with training provided to the India fulfillment team and advisory and training for Legal, Sales, and Professional Services to ensure accurate accounting treatment and timely processing of all revenue sources. The implementation emphasized documented policies and desktop procedures to standardize Order to Cash workflows and revenue review processes.
Governance and control activities were integrated into the Oracle NetSuite ERP operating model, supporting Sarbanes Oxley related audit documentation and supervision of staff responsible for auditing and reporting sales data. Leadership of special projects, including NetSuite ERP system optimization, and ongoing identification of accounting process improvements were part of the sustained operating cadence for the ERP Financial environment.
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eGain Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, eGain Corporation deployed Cisco Webex Meetings to embed real-time conferencing capabilities on its public website. Cisco Webex Meetings is used as an Audio Video and Web Conferencing solution to provide browser-based meeting access for external and internal participants.
The implementation centers on standard Audio Video and Web Conferencing functional capabilities, including multi-party video and audio sessions, screen sharing, meeting scheduling and join links, and cloud-based recording and playback. Configuration emphasizes web-embedded join flows and browser compatibility to reduce friction for customers and remote participants, with the full product name Cisco Webex Meetings referenced in site entry points and meeting widgets.
Operational coverage targets customer engagement touchpoints on the eGain website, supporting sales demonstrations, customer support interactions, and collaborative sessions with partners and remote teams. The deployment is primarily web-facing, integrating conferencing entry points into site workflows and contact flows without named backend system integrations provided in the source details.
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Collaboration | Collaboration |
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2015 | 2015 |
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eGain Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| DIGITALZONE | Legacy | Digitalzone ABM | Account Based Marketing | CRM | n/a | 2020 | 2020 |
In 2020, eGain Corporation implemented Digitalzone ABM as its Account Based Marketing platform, and eGain is listed as a customer on Digitalzone's website. The deployment targeted marketing and sales alignment to enable account-centric demand generation and coordinated outreach workflows for named accounts.
The implementation centered on core Account Based Marketing functional modules commonly associated with the category, including account identification and segmentation, campaign orchestration and workflow automation, multichannel engagement configuration, and account-level reporting and analytics. Digitalzone ABM was configured to support personalized messaging and campaign sequencing tied to account stage and buying signals, reflecting standard ABM orchestration and measurement patterns.
Operationally the solution was provisioned to serve eGain Corporation marketing and sales teams, establishing cross-functional governance for account selection and campaign activation. Integration details are not specified by the source, however the implementation narrative focuses on Digitalzone ABM enabling account orchestration, campaign governance, and analytics to support eGain Corporation marketing and sales functions.
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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eGain Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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eGain Corporation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at eGain Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Executive Officer and Chairman | CXO | Finance | |
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CFO | CXO | Finance | |
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VP of Worldwide Marketing | VP | Marketing | |
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Accounts Receivable Accountant | Manager | Finance | |
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Technical Accounting and SEC Reporting Manager | Manager | Finance | |
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Quality Assurance Engineer | Non Manager | IT | |
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Apps Being Evaluated by eGain Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from eGain Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the eGain Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD eGain Corporation Technographics
eGain Corporation is a Professional Services organization based in United States,
with around 444 employees and annual revenues of $91.0 million.
eGain Corporation operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Cisco Webex Meetings and Digitalzone ABM,
covering areas like ERP Financial, Audio Video and Web Conferencing and Account Based Marketing.
eGain Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and DIGITALZONE.
eGain Corporation recently adopted applications including
Zoominfo Platform in 2021, ZoomInfo Chorus in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of eGain Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates eGain Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete eGain Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.