Eishtec
Unit 2, Cleaboy Business Park,
Waterford, X91 VX70,
Ireland
Waterford, X91 VX70,
Ireland
353 51 337 800
Professional Services
Eishtec Technographics
Eishtec Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eishtec and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Eishtec employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eishtec has purchased the following applications: InVision injixo for Workforce Management in 2016, Microsoft 365 for Collaboration in 2015, Intuit Mailchimp for Marketing Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eishtec is running and its propensity to invest more and deepen its relationship with InVision Group , Microsoft , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eishtec revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eishtec intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eishtec Tech Stack and Enterprise Applications
Eishtec HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, Eishtec deployed InVision injixo for Workforce Management. Eishtec engaged vendor InVision Group to address BPO workforce planning optimization and digital channel development within its contact center operations in Ireland, using InVision injixo to centralize workforce planning and scheduling for its approximate 2,500 employees in customer service and digital channels.
The InVision injixo implementation emphasized Workforce Management capabilities including forecasting, capacity planning, automated scheduling, intraday management and adherence monitoring, combined with bespoke WFM application development for agent interfaces and planning workflows. Configuration work focused on forecasting models, schedule templates, shift patterns and workload balancing between voice and digital channels to operationalize workforce planning optimization.
The program included business process design to align staffing policies, scheduling governance and operational workflows, with InVision Group leading injixo application development and configuration. Rollout was structured to hand off standardized workforce management procedures to central workforce planning and operations teams, with role based access controls and governance embedded in the platform to support ongoing scheduling and planning across contact center and digital channel functions.
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Eishtec Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Eishtec implemented Microsoft 365 as its Collaboration platform. The deployment is documented on Eishtec’s public website and reflects an enterprise rollout for a 2,500 employee professional services organization operating from Ireland.
The Microsoft 365 implementation centers on core Collaboration capabilities including enterprise email, cloud file storage and synchronization, intranet and document management, and real time chat and meetings. Microsoft 365 was configured to provide Exchange Online style messaging, SharePoint Online based content services, OneDrive personal file sync, Microsoft Teams style collaboration for persistent chat and conferencing, and Office client productivity integration to support knowledge worker workflows.
Operational coverage extended across corporate functions, support groups and knowledge worker populations, with services tied to the company’s Microsoft identity and access model and device management practices for managed endpoints. Integrations focus on unified identity and single sign on within the Microsoft ecosystem and content services integration to support shared workspaces and collaborative document lifecycle management.
Governance and rollout emphasized Collaboration category controls, with implementation of information governance, retention and access policies, tenant level configuration for security and compliance, and a phased adoption approach to align business processes with the new collaboration workflows. The implementation narrative positions Microsoft 365 as the central Collaboration application for Eishtec’s internal communications and content collaboration.
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Eishtec CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2018 | 2018 |
In 2018, Eishtec implemented Intuit Mailchimp as its Marketing Automation platform and deployed the Intuit Mailchimp tracking and signup components on its public website. The deployment positions Intuit Mailchimp to support Eishtec marketing and demand generation functions through website-driven email capture and campaign delivery.
The implementation uses core Marketing Automation capabilities typical for email-centric programs, including audience management and segmentation, email campaign creation and templating, automated drip workflows, signup form embedding, and campaign reporting. Configuration focused on list segmentation logic, reusable templates for branded messaging, and automation sequences for new subscribers and nurture flows.
Integrations are centered on site-level embedding, with Intuit Mailchimp forms and tracking scripts capturing website leads and routing them into managed audiences. Operational coverage concentrates on the marketing and digital teams, who manage subscriber lifecycles, subscription preferences, and campaign execution through the Intuit Mailchimp interface.
Governance and process changes emphasize consent capture and list hygiene consistent with regional data protection expectations, staged campaign owner onboarding, and approval workflows for creative and send schedules. The narrative reflects Eishtec Intuit Mailchimp Marketing Automation alignment to web-led email acquisition and ongoing audience management.
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IT Decision Makers and Key Stakeholders at Eishtec
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Director of Operations/Client Services | Director | Customer Service | |
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Customer Service Team Lead | Manager | Customer Service | |
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Process Executive- Customer Service | Manager | Customer Service | |
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Senior Operations Manager | Manager | Operations | |
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Apps Being Evaluated by Eishtec Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eishtec IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eishtec digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Eishtec Technographics
Eishtec is a Professional Services organization based in Ireland,
with around 2500 employees and annual revenues of $500.0 million.
Eishtec operates a diverse technology stack with applications such as
InVision injixo, Microsoft 365 and Intuit Mailchimp,
covering areas like Workforce Management, Collaboration and Marketing Automation.
Eishtec has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as InVision Group, Microsoft and Intuit.
Eishtec recently adopted applications including
Genesys Workspace in 2019, Intuit Mailchimp in 2018 and InVision injixo in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eishtec’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eishtec’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eishtec technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.