Waterford, X91 VX70,
Ireland
Eishtec Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Eishtec and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Eishtec employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eishtec has purchased the following applications: InVision injixo for Workforce Management in 2016, Microsoft 365 for Collaboration in 2015, Intuit Mailchimp for Marketing Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eishtec is running and its propensity to invest more and deepen its relationship with InVision Group , Microsoft , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eishtec revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eishtec intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, Eishtec deployed InVision injixo for Workforce Management. Eishtec engaged vendor InVision Group to address BPO workforce planning optimization and digital channel development within its contact center operations in Ireland, using InVision injixo to centralize workforce planning and scheduling for its approximate 2,500 employees in customer service and digital channels.
The InVision injixo implementation emphasized Workforce Management capabilities including forecasting, capacity planning, automated scheduling, intraday management and adherence monitoring, combined with bespoke WFM application development for agent interfaces and planning workflows. Configuration work focused on forecasting models, schedule templates, shift patterns and workload balancing between voice and digital channels to operationalize workforce planning optimization.
The program included business process design to align staffing policies, scheduling governance and operational workflows, with InVision Group leading injixo application development and configuration. Rollout was structured to hand off standardized workforce management procedures to central workforce planning and operations teams, with role based access controls and governance embedded in the platform to support ongoing scheduling and planning across contact center and digital channel functions.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2016 | 2016 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2018 | 2018 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||