Electrix International
South Church Enterprise Park Bishop Auckland,
Durham, DL14 6XP,
United Kingdom
Durham, DL14 6XP,
United Kingdom
44 13 8877-4455
Manufacturing
Electrix International Technographics
Electrix International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Electrix International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Electrix International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Electrix International has purchased the following applications: IFS ERP for ERP Financial in 2018, Microsoft 365 for Collaboration in 2021, LiveAgent for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Electrix International is running and its propensity to invest more and deepen its relationship with IFS , Microsoft , Quality Unit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Electrix International revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Electrix International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Electrix International Tech Stack and Enterprise Applications
Electrix International ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS ERP | ERP Financial | ERP | Anthesis | 2018 | 2018 |
In 2018, Electrix International implemented IFS ERP. The deployment focused on ERP Financial capabilities to centralize core finance and accounting functions and provide a unified platform for statutory reporting and internal financial controls.
The IFS ERP implementation configured standard financial modules including general ledger, accounts payable, accounts receivable, fixed asset accounting, and financial reporting, with configuration workstreams addressing chart of accounts rationalization, period close workflows, and reconciliation automation. The implementation emphasized ERP Financial functional workflows such as transaction posting, period close orchestration, and statutory reporting sequencing to align day to day accounting operations with corporate finance governance.
Anthesis served as the system integrator, managing configuration, testing, user acceptance, and go live coordination for IFS ERP. Operational coverage included finance, accounting, and procurement stakeholders at Electrix International, with governance established through role based access controls, approval workflow definitions, and formal month end process ownership to standardize financial control and operational handoffs.
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ERP Financial | ERP |
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2017 | 2017 |
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Electrix International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Electrix International adopted Microsoft 365 to support Collaboration across its United States manufacturing operations. The company’s public website references Microsoft 365, confirming use of Microsoft 365 as part of its collaboration and productivity environment.
The deployment leverages Microsoft 365 Collaboration capabilities including cloud email, document management, shared storage, and real-time co-authoring to standardize internal communication and document workflows. Microsoft 365 is positioned to support corporate collaboration, employee productivity, and information sharing across business functions.
Operational coverage is company-wide across corporate teams, with the website signal indicating an integration point between external web presence and internal collaboration tooling. Governance and administration are expected to follow tenant-level administration and identity based access controls commonly used in Microsoft 365 deployments, aligning user provisioning and access for collaboration and communication functions.
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Electrix International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quality Unit | Legacy | LiveAgent | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Electrix International deployed LiveAgent to provide Customer Support directly through its public website. Electrix International is a United States based manufacturing company with approximately 150 employees and implemented LiveAgent to centralize customer-facing interactions and support workflows for service and order inquiries.
The implementation used LiveAgent’s web chat widget as the primary on-site touchpoint, combined with the application’s central ticketing interface and knowledge base capabilities to capture and track inquiries. Configuration work focused on agent queues, canned responses, and ticket categorization to align with manufacturing support processes, leveraging standard Customer Support workflows such as ticket escalation and SLA-aware prioritization.
Deployment architecture was web hosted, with LiveAgent embedded on electrixinternational.com to provide real-time chat and to convert conversations into persistent tickets for internal handling. Operational coverage emphasized the internal customer service and technical support teams, enabling agents to manage multichannel inbound contacts from a single console and maintain a consolidated customer history for manufacturer-specific inquiries.
Governance centered on establishing ticket routing rules, agent role definitions, and knowledge base ownership to institutionalize response standards and triage. The rollout prioritized embedding LiveAgent on the public site first, then formalizing internal agent processes and knowledge governance to support ongoing Customer Support operations.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Electrix International TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Electrix International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Electrix International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Electrix International
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Financial & Systems Controller | Director | Finance | |
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Purchase, Systems & Quality Co-ordinator | Non Manager | IT | |
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Production Planner | Non Manager | Operations | |
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Site Manager | Manager | Operations | |
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Apps Being Evaluated by Electrix International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Electrix International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Electrix International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Electrix International Technographics
Electrix International is a Manufacturing organization based in United Kingdom,
with around 150 employees and annual revenues of $18.0 million.
Electrix International operates a diverse technology stack with applications such as
IFS ERP, Microsoft 365 and LiveAgent,
covering areas like ERP Financial, Collaboration and Customer Support.
Electrix International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, Microsoft and Quality Unit.
Electrix International recently adopted applications including
Microsoft 365 in 2021, SendinBlue in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Electrix International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Electrix International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Electrix International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.