Boston, 02215, MA,
United States
The Eliot Hotel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Eliot Hotel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 The Eliot Hotel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Eliot Hotel has purchased the following applications: Zenya for Real Estate Property Management in 2021, Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Eliot Hotel is running and its propensity to invest more and deepen its relationship with Zenya , Triptease , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Eliot Hotel revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Eliot Hotel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zenya | Legacy | Zenya | Real Estate Property Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, The Eliot Hotel implemented Zenya, deploying the vendor’s cloud-based Real Estate Property Management application to centralize guest-facing workflows and pre-arrival communications. The deployment targeted the boutique Boston property’s need for contactless check-in and a mobile-first concierge experience, aligning registration and messaging with evolving safety protocols and guest expectations. The Eliot Hotel used Zenya to instrument a secure digital registration flow that reduced in-person touchpoints while preserving a personalized service model.
Zenya was configured to deliver contactless check-in, enabling pre-arrival texts and emails containing registration links, ID scanning, electronic signature, and document upload. The implementation included an interactive mobile concierge and automated communication capabilities that send messages via email, SMS, and the app, and that orchestrate messages, tasks, transactions, and surveys in real time. Website chat and electronic registration workflows were embedded to create a streamlined one-click guest experience and to minimize front-desk processing overhead.
Operational coverage centered on front-desk and guest services, shifting registration and document handling to cloud-based workflows which allowed staff to collect room keys on arrival after guests completed digital registration. Daily staff responsibilities were reoriented away from manual paperwork toward guest engagement and service delivery. The implementation supported property-level process standardization for The Eliot Hotel while preserving boutique operational patterns.
Governance emphasized automated messaging, task assignment, and digital record retention to standardize pre-arrival and check-in procedures across the property. The Eliot Hotel reported that Zenya simplified pre-arrival processing, reduced guest–staff interaction, and helped keep employees and guests safe, while enabling staff to concentrate on delivering an enhanced guest experience. Zenya is referenced throughout the deployment narrative as the primary Real Estate Property Management application used by The Eliot Hotel.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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