Elisa
Elisa Technographics
Elisa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Elisa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5600 Elisa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Elisa has purchased the following applications: Enreach Virtual Agent for Chatbots and Conversational AI in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elisa is running and its propensity to invest more and deepen its relationship with Enreach , Cisco Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elisa revenues, which have grown to $2.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elisa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Elisa Tech Stack and Enterprise Applications
Elisa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enreach | Legacy | Enreach Virtual Agent | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Elisa implemented Enreach Virtual Agent on the Enreach UP Cloud platform to support operator and customer engagement in Finland. The deployment aligns with the Chatbots and Conversational AI category and is referenced by Enreach for contact centre and CRM scenarios aimed at improving customer interactions and automation.
The implementation centers on Enreach Virtual Agent and Enreach UP capabilities, including smart contacts and conversational flow orchestration, with configuration focused on intent detection, response orchestration, and automated escalation to human agents. Functional terminology used in the deployment includes conversational workflows, session handoff, and automated self-service for customer inquiries, consistent with Chatbots and Conversational AI capabilities.
The solution is cloud hosted on Enreach UP Cloud and integrates with contact centre and CRM systems to embed conversational automation into customer service channels and operator workflows in Finland. Operational coverage concentrates on customer service and contact centre teams, enabling virtual agent handling of routine interactions and routing of complex sessions to human operators.
Governance and rollout emphasize conversational content management and escalation policies mapped to contact centre processes, with phased adoption to align agent workflows and service scripts. The stated objective for the Enreach Virtual Agent deployment is to improve customer interactions and increase automation of engagement workflows within Elisa's operator and customer service functions.
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Elisa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Elisa deployed Cisco Webex Meetings, selecting the application as its Audio Video and Web Conferencing solution. Elisa is using Cisco Webex Meetings on their website to provide browser-based meeting entry and public-facing conferencing links for customer and partner interactions.
The implementation centers on core Cisco Webex Meetings capabilities, including scheduled meeting hosting, HD audio and video, screen and file sharing, recording and playback, guest access and meeting moderation controls. Configuration work emphasized embeddable join flows and browser client support to reduce friction for external participants and to permit meeting access directly from web pages.
Operationally the deployment is positioned to support Elisa as a Finland headquartered communications provider with 5600 employees, addressing both external customer engagement and internal collaboration use cases. Management and administration are organized through centralized IT collaboration governance, with web meeting access provisioned via site integration and standard meeting configuration policies.
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Elisa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Elisa implemented Hotjar on its public website to support Customer Experience initiatives. The deployment instrumented customer-facing pages to capture session recordings, heatmaps, funnel visualizations, and on-page feedback, providing qualitative and behavioral signals to digital product, UX, and marketing teams. Elisa positioned Hotjar as a browser-side qualitative analytics tool alongside its existing analytics stack.
Hotjar was configured via client-side JavaScript tags and page-level instrumentation, with settings tuned for session capture and feedback widgets consistent with Customer Experience data collection practices. Operational scope covered web properties and conversion funnels, where Hotjar insights were used to inform UX prioritization and optimization workflows. Governance centered on instrumentation standards and privacy compliant data collection to align Hotjar usage with site consent policies.
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Data Management Platform | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Elisa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Elisa TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Elisa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2018 |
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Elisa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Elisa
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Elisa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Elisa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Elisa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Elisa Technographics
Elisa is a Communications organization based in Finland,
with around 5600 employees and annual revenues of $2.32 billion.
Elisa operates a diverse technology stack with applications such as
Enreach Virtual Agent, Cisco Webex Meetings and Hotjar,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Experience.
Elisa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Enreach, Cisco Systems and Contentsquare.
Elisa recently adopted applications including
Enreach Virtual Agent in 2023, OneTrust Cookie Consent in 2022 and OneTrust CookiePro in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Elisa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Elisa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Elisa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.