AI Buyer Insights:

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

Elisa
Location
Ratavartijankatu 5,
Helsinki, 00061,
Finland
Website
https://www.elisa.com/
Phone
358 102 6000
Artw industry
Communications
Employee
Revenue

Elisa Technographics

Elisa Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Elisa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5600 Elisa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

Elisa has purchased the following applications: Enreach Virtual Agent for Chatbots and Conversational AI in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Elisa is running and its propensity to invest more and deepen its relationship with Enreach , Cisco Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Elisa revenues, which have grown to $2.32 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elisa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Elisa Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enreach Legacy Enreach Virtual Agent Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
In 2023, Elisa implemented Enreach Virtual Agent on the Enreach UP Cloud platform to support operator and customer engagement in Finland. The deployment aligns with the Chatbots and Conversational AI category and is referenced by Enreach for contact centre and CRM scenarios aimed at improving customer interactions and automation. The implementation centers on Enreach Virtual Agent and Enreach UP capabilities, including smart contacts and conversational flow orchestration, with configuration focused on intent detection, response orchestration, and automated escalation to human agents. Functional terminology used in the deployment includes conversational workflows, session handoff, and automated self-service for customer inquiries, consistent with Chatbots and Conversational AI capabilities. The solution is cloud hosted on Enreach UP Cloud and integrates with contact centre and CRM systems to embed conversational automation into customer service channels and operator workflows in Finland. Operational coverage concentrates on customer service and contact centre teams, enabling virtual agent handling of routine interactions and routing of complex sessions to human operators. Governance and rollout emphasize conversational content management and escalation policies mapped to contact centre processes, with phased adoption to align agent workflows and service scripts. The stated objective for the Enreach Virtual Agent deployment is to improve customer interactions and increase automation of engagement workflows within Elisa's operator and customer service functions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2018 2018
Data Management Platform CRM 2017 2017
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2022 2022
Governance, Risk and Compliance TRM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Robotic Process Automation PaaS 2017 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Cloud Storage IaaS 2022 2022
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Elisa
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Elisa Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Elisa Technographics

Elisa is a Communications organization based in Finland, with around 5600 employees and annual revenues of $2.32 billion.

Elisa operates a diverse technology stack with applications such as Enreach Virtual Agent, Cisco Webex Meetings and Hotjar, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Experience.

Elisa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Enreach, Cisco Systems and Contentsquare.

Elisa recently adopted applications including Enreach Virtual Agent in 2023, OneTrust Cookie Consent in 2022 and OneTrust CookiePro in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Elisa’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Elisa’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Elisa technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.