Emerald Business Supply
4807 Ashburner St,
Philadelphia, 19136, PA,
United States
Philadelphia, 19136, PA,
United States
1 215-333-1900
Distribution
Emerald Business Supply Technographics
Emerald Business Supply Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Emerald Business Supply and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Emerald Business Supply employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emerald Business Supply has purchased the following applications: ECi DDMSPlus for Dealership Management in 2023, Microsoft 365 for Collaboration in 2018, ECI ECinteractivePlus for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emerald Business Supply is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Microsoft , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emerald Business Supply revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emerald Business Supply intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Emerald Business Supply Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECi DDMSPlus | Dealership Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Emerald Business Supply implemented ECi DDMSPlus as its Dealership Management application. The upgrade was coordinated with ECi Software Solutions digital services to pair backend DDMSPlus capabilities with a redesigned customer-facing website at ebsupplies.com.
The engagement combined a front-end ecommerce and content redesign with the DDMSPlus graphical interface deployed across operations. ECi DDMSPlus provided enhanced graphical options used by the furniture director and standard Dealership Management workflows for order entry, catalog presentation, and inventory visibility. The digital services work targeted five landing pages, a revised homepage, and favorites and online ordering flows to reduce friction for repeat purchases. Implementation emphasized iterative design workshops, rapid mockups, and configuration of catalog and landing page mappings.
ECi's digital services team routed requests to ecommerce and technical specialists within ECi to align the website with DDMSPlus order and inventory screens. Operational scope included sales, customer service, furniture sales, and marketing teams at Emerald Business Supply, with sales reps trained to place orders directly through the site instead of forwarding orders to customer service. Inventory visibility and substitution suggestions were surfaced on-screen, enabling sales-led order completion and direct customer online ordering.
Governance followed a phased rollout starting with the five landing pages and extending through iterative content and visual updates, with close collaboration between Emerald and ECi designers. The project prioritized staged delivery and reuse of page resources to extend functionality for furniture without purchasing additional pages. Training and rapid responsiveness from ECi were used to accelerate adoption and refine ordering workflows.
Emerald reported explicit outcomes tied to the integrated website and ECi DDMSPlus implementation, including a stated labor savings equivalent to one and a half employees or 60 hours per week, a reduction in inbound phone ordering as customers migrated to the site, and reported sales growth that doubled year over year with indications of further growth. These outcomes were attributed to improved online ordering, clearer catalog navigation, and the integrated DDMSPlus graphical interface.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI ECinteractivePlus | eCommerce | eCommerce | n/a | 2022 | 2023 |
In 2022, Emerald Business Supply implemented ECI ECinteractivePlus as its eCommerce front end. The initiative ran alongside an upgrade to ECI DDMSPLUS and a site redesign delivered with ECI Digital Services.
ECI ECinteractivePlus was configured to enhance online self service, catalog and customer account workflows, and to provide web order capture and checkout functionality typical of eCommerce platforms. The implementation emphasized real-time inventory visibility and order synchronization between the ecommerce storefront and DDMSPLUS to support order accuracy and fulfillment workflows. Automation of order routing and confirmation messaging was introduced to reduce manual order processing.
Integrations were explicitly implemented between ECI ECinteractivePlus and ECI DDMSPLUS to enable the real-time inventory and order sync reported in the case study. Operational coverage focused on the distributor's sales and customer service functions within Emerald Business Supply's Philadelphia operations, supporting online self service for end customers. The integration preserved central inventory and order records in DDMSPLUS while surfacing availability and order status through the ecommerce storefront.
Project governance included a partnership model with ECI Digital Services for design and rollout, with go live timing estimated from the published case study timeline. The case study reports outcomes attributed to the combined DDMSPLUS upgrade and ecommerce revamp, specifically approximately 60 hours per week saved in labor and a 100 percent increase in annual sales. These outcomes were tied to improved online self service and real-time inventory and order synchronization implemented via ECI ECinteractivePlus in the eCommerce category.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Emerald Business Supply
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Emerald Business Supply Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Emerald Business Supply Technographics
Emerald Business Supply is a Distribution organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
Emerald Business Supply operates a diverse technology stack with applications such as
ECi DDMSPlus, Microsoft 365 and ECI ECinteractivePlus,
covering areas like Dealership Management, Collaboration and eCommerce.
Emerald Business Supply has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ECi Software Solutions and Microsoft.
Emerald Business Supply recently adopted applications including
ECi DDMSPlus in 2023, ECI ECinteractivePlus in 2022 and Amazon S3 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Emerald Business Supply’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Emerald Business Supply’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Emerald Business Supply technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.