Dubai, x,
United Arab Emirates
Emirates Group Technographics
Emirates Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Emirates Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45843 Emirates Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emirates Group has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017, SDL Tridion for Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emirates Group is running and its propensity to invest more and deepen its relationship with Oracle , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emirates Group revenues, which have grown to $15.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emirates Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Emirates Group Tech Stack and Enterprise Applications
Emirates Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Emirates Group implemented Oracle E-Business Suite as its core ERP Financial platform to consolidate finance, procurement and logistics application capabilities across Emirates and Dnata. The engagement was driven by Emirates Group Finance, Procurement & Logistics and positioned Oracle E-Business Suite as the system of record for Procure to Pay, payments and financial reporting.
Configuration work emphasized Procure to Pay modernization through Oracle Purchasing, Oracle iSupplier and Oracle iProcurement, and the introduction of Scan to Pay invoice processing. The product roadmap included supplier master unification across P2P applications, remediation of technical debt by replacing bolt-on functionality with Oracle EBS R12 features such as Electronic Funds Transfer, Global Consolidation, Payment Processing, Bank Reconciliation and Netting, and an Oracle E-Business Suite 12.2 upgrade.
Integrations and operational coverage focused on embedding reporting and sourcing solutions into the ERP Financial footprint, including an Orbit Analytics implementation for financial reporting and a Sourcing and Contracts implementation using Jaggaer ONE for procurement and logistics workflows. The program also incorporated excise tax controls for inflight service procurements, ERP virtualization, a database upgrade and application performance improvements, and the introduction of data science KPIs for sales and purchasing.
Governance and rollout were managed through a centralized product roadmap and a development and release orchestration process led by the Product Manager for Enterprise Applications. Prioritization emphasized feature releases that reduced reliance on bolt-on customizations and aligned finance, procurement and payments process ownership across Emirates Group Finance and Procurement & Logistics.
|
Emirates Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Emirates Group deployed Adobe Connect. The Adobe Connect implementation is used on their website and provides Audio Video and Web Conferencing capabilities to support virtual meetings, webinars, and remote training. Emirates Group Adobe Connect Audio Video and Web Conferencing is used for external client-facing sessions on emirates.com as well as for internal collaboration and instructor led learning.
The implementation leverages Adobe Connect features such as persistent virtual meeting rooms, webinar hosting, content pods for slide and media sharing, screen sharing, recording, and session management for scheduled events. Integration is realized by embedding Adobe Connect sessions into Emirates Group web pages to enable attendee registration, session launch, and on demand replay, while role based access controls and event scheduling workflows govern use across corporate communications, learning and development, and customer engagement teams.
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Emirates Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SDL | Legacy | SDL Tridion | Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Emirates Group deployed SDL Tridion on its public website. SDL Tridion is a Content Management application used to manage and publish web content across the emirates.com digital presence.
The implementation leveraged core Content Management capabilities such as component based authoring, templating, versioning, staged publishing, multilingual content management, and content reuse to support a centralized web editorial model. Configuration emphasized structured content and templates to enable consistent page assembly and programmatic publishing across site sections.
Operational scope centered on web content operations, marketing, localization, and digital editorial teams, with governance driven by role based authoring and approval workflows, a centralized content model, and taxonomy controls to enforce consistency. SDL Tridion is positioned as the primary Content Management platform for Emirates Group website content management and publishing.
|
Emirates Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Emirates Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Emirates Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Emirates Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Emirates Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Emirates Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Emirates Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||