Stoke-on-Trent, ST4 2DW,
United Kingdom
Emma Bridgewater Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Emma Bridgewater and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Emma Bridgewater employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emma Bridgewater has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Microsoft Dynamics RMS for Retail Management in 2011, QlikView for Analytics and BI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emma Bridgewater is running and its propensity to invest more and deepen its relationship with Oracle , Amazon Web Services (AWS) , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emma Bridgewater revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emma Bridgewater intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Emma Bridgewater implemented Oracle NetSuite ERP as its ERP Financial system to centralize transactional finance and operational workflows across the business. The deployment was realized as a cloud hosted NetSuite ERP instance managed through the IT function, with an ERP administrator reporting to the IT Manager responsible for system administration and user support.
Implementation emphasis included core financials and inventory related capabilities, configuration of business and functional requirements, and creation of customised reports and dashboards. Oracle NetSuite ERP was configured for regular updates, bespoke customisations, and ongoing system administration duties, with the administrator responsible for troubleshooting, maintaining documentation, and developing reporting methods and standards.
The NetSuite environment was integrated with adjacent applications and targeted projects, specifically Barcoding, moving legacy systems into NetSuite, and a new EPOS system, to extend transactional coverage into sales and warehouse operations. Operational scope covered day to day support across all business units and teams, providing training at individual and group levels to raise adoption and to enable data driven decision making.
Governance focused on formalizing processes for change requests, documenting configurations, and proposing process and system enhancements aligned with the IT Plan. Ongoing responsibilities included keeping the organisation informed of new NetSuite features and functionality, delivering training and user documentation, and participating in discrete NetSuite projects to expand system footprint and improve information flow.
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics RMS | Retail Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Emma Bridgewater implemented Microsoft Dynamics RMS as a core Retail Management solution across its retail estate. The Microsoft Dynamics RMS deployment delivered point of sale capabilities and retail transactional processing to retail stores and merchandising teams across eight UK locations, and the program was led by an IT Manager supported by a four person IT specialist team as part of a Board-aligned technology roadmap.
The implementation configured Microsoft Dynamics RMS to support EPoS operations, inventory management and merchandising workflows, while modernizing supply chain processes from production planning through despatch. The project introduced barcode-driven inventory controls and QA data capture to standardize stock accuracy and goods handling across store and warehouse operations.
Integrations implemented alongside Microsoft Dynamics RMS included EDI capabilities for trading partner communications, a Bends SaaS platform for supply chain services, and QlikView reporting for operational analytics. The RMS workstream was coordinated with upgrades and integrations across CRM, ERP, Unified Comms and e-commerce systems, and it ran in an environment that combined cloud-based services and multiple outsourced providers to extend operational coverage to B2C websites and online order fulfillment.
Governance for the rollout emphasized stakeholder requirements gathering, translation of business needs into a technology strategy, and phased execution managed by the internal IT team. Outcomes explicitly reported included optimized infrastructure costs, improved customer experience and online presence, and enhanced performance visibility through management reporting and Board-level dashboards.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qlik | Legacy | QlikView | Analytics and BI | Analytics and BI | n/a | 2011 | 2011 |
In 2011, Emma Bridgewater deployed QlikView as its Analytics and BI platform. The rollout targeted reporting for retail stores, merchandising, production planning and supply chain across eight UK locations and was executed as part of an IT roadmap driven by the company IT Manager. QlikView was positioned to centralize operational and executive dashboards, consolidating data feeds from EPoS and QA capture to provide management reporting aligned to Board direction. The IT team of four coordinated the program and leveraged outsourced services and cloud-based solutions to optimize infrastructure costs and delivery timelines.
QlikView reporting consumed data from the MS Dynamics Retail Management System EPoS implementation, barcode enabled inventory management, EDI transaction feeds, the Bends SaaS platform and QA data capture, enabling cross-functional visibility across CRM, ERP, Unified Comms and e-commerce touchpoints. Configuration work emphasized consolidated data modeling, scheduled refresh workflows and dashboard publishing for merchandising, supply chain and executive stakeholders. Governance centered on stakeholder needs gathering, a technology roadmap aligned to senior leadership and a phased rollout to stores and merchandising teams led by the IT Manager. The implementation delivered enhanced performance visibility, management reporting and Board-level dashboards for Emma Bridgewater.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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