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eMoney Advisor Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by eMoney Advisor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 eMoney Advisor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eMoney Advisor has purchased the following applications: Cisco Unified Workforce Optimization for Workforce Management in 2022, Drift AI Chatbot for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eMoney Advisor is running and its propensity to invest more and deepen its relationship with Cisco Systems , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eMoney Advisor revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eMoney Advisor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Workforce Optimization | Workforce Management | HCM | n/a | 2022 | 2023 |
In 2022, eMoney Advisor implemented Cisco Unified Workforce Optimization in the Workforce Management category to strengthen frontline client support operations. The deployment focused on the Client Services organization where supervisors used the system to operationalize scheduling, call monitoring, and quality workflows for a team of nine client support representatives supporting both US coasts.
Cisco Unified Workforce Optimization was configured to provide real-time call monitoring and quality assurance workflows, agent coaching and calibration, and workforce scheduling alignment with operational staffing needs. Supervisors used the application to instrument QA scoring and coaching cycles, run mock call training, and assign shadowing and targeted development activities, while also maintaining weekly one on one review cadences tied to performance reports.
The implementation explicitly integrated with ADP for schedule creation and timecard approvals, with Salesforce for CRM context during agent interactions, and with ServiceNow for IT ticketing related to agent tools and incidents. Operational coverage centered on Client Services and HR touchpoints, with supervisors handling onboarding, offboarding, and collaboration with HR for personnel actions while using system records to inform those processes.
Governance changes included formalizing weekly schedule creation in the workforce management tool, embedding call monitoring into coaching and feedback loops, and using Cisco Unified Workforce Optimization outputs to drive eLearning certification and queue prioritization efforts. Training content and two internal eLearning courses were developed to certify product knowledge and operational queue efficiency, supporting standardized onboarding and continuous agent development.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Performance and Planning, Asset and Wealth Management | Investment Management |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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