AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

eMoney Advisor Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Unified Workforce Optimization Workforce Management HCM n/a 2022 2023
In 2022, eMoney Advisor implemented Cisco Unified Workforce Optimization in the Workforce Management category to strengthen frontline client support operations. The deployment focused on the Client Services organization where supervisors used the system to operationalize scheduling, call monitoring, and quality workflows for a team of nine client support representatives supporting both US coasts. Cisco Unified Workforce Optimization was configured to provide real-time call monitoring and quality assurance workflows, agent coaching and calibration, and workforce scheduling alignment with operational staffing needs. Supervisors used the application to instrument QA scoring and coaching cycles, run mock call training, and assign shadowing and targeted development activities, while also maintaining weekly one on one review cadences tied to performance reports. The implementation explicitly integrated with ADP for schedule creation and timecard approvals, with Salesforce for CRM context during agent interactions, and with ServiceNow for IT ticketing related to agent tools and incidents. Operational coverage centered on Client Services and HR touchpoints, with supervisors handling onboarding, offboarding, and collaboration with HR for personnel actions while using system records to inform those processes. Governance changes included formalizing weekly schedule creation in the workforce management tool, embedding call monitoring into coaching and feedback loops, and using Cisco Unified Workforce Optimization outputs to drive eLearning certification and queue prioritization efforts. Training content and two internal eLearning courses were developed to certify product knowledge and operational queue efficiency, supporting standardized onboarding and continuous agent development.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Drift Legacy Drift AI Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2018 2018
Collaboration Collaboration 2016 2016
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2018 2018
Customer Experience CRM 2023 2023
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
Investment Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Portfolio and Investment Performance and Planning, Asset and Wealth Management Investment Management 2015 2015
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Extract, Transform, and Load (ETL) PaaS 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2021 2021
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at eMoney Advisor
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by eMoney Advisor Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD eMoney Advisor Technographics

eMoney Advisor is a Banking and Financial Services organization based in United States, with around 800 employees and annual revenues of $150.0 million.

eMoney Advisor operates a diverse technology stack with applications such as Cisco Unified Workforce Optimization, Drift AI Chatbot and Cisco Webex Meetings, covering areas like Workforce Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.

eMoney Advisor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cisco Systems and Drift.

eMoney Advisor recently adopted applications including Etleap ETL in 2024, Qualtrics CustomerXM in 2023 and Microsoft Entra ID (formerly Azure Active Directory) in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of eMoney Advisor’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates eMoney Advisor’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete eMoney Advisor technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.