EMOS
Unit 210B, 2/F, Core Building 1 No. 1 Science Park East Avenue,
Hong Kong, x,
Hong Kong
Hong Kong, x,
Hong Kong
852 5624 6704
Professional Services
EMOS Technographics
EMOS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EMOS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 EMOS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EMOS has purchased the following applications: Figure Eight Platform for ML and Data Science Platforms in 2016, Microsoft 365 for Collaboration in 2017, ChowNow for Order Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EMOS is running and its propensity to invest more and deepen its relationship with Appen , Microsoft , ChowNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EMOS revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EMOS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EMOS Tech Stack and Enterprise Applications
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appen | Legacy | Figure Eight Platform | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016, EMOS implemented the Figure Eight Platform to build human-in-the-loop labeling workflows aimed at improving emotion detection in conversational audio. EMOS leveraged the Figure Eight Platform as an ML and Data Science Platforms solution to address the gap between academic datasets and real-world call center audio, aiming to produce training data aligned with their call center use cases.
The implementation centered on annotation pipelines for audio clips, including workload configuration for annotators, label schema for emotions, and consensus-based quality controls. EMOS configured workflows that captured emotion labels and intensity metadata, enabling downstream supervised training and iterative model refinement in their emotion detection algorithms.
Operational coverage focused on single-speaker selections from call center conversations to reduce ambiguity, and on prioritizing strongly expressed emotional samples where annotator agreement was highest. The deployment supported business functions in customer service and sales analytics, as the Figure Eight Platform processing directly fed labeled examples used to retrain EMOS models for conversational audio.
Governance changes included redesigned annotator instructions, sample selection rules that filtered multi-speaker segments, and prioritization heuristics for high-intensity emotion rows to create definitive training exemplars. EMOS instituted annotation-level quality checks and agreement thresholds to manage subjectivity and to standardize labeling across the small internal team.
The outcome was explicit, EMOS achieved 80% accuracy in their emotional detection algorithms, an improvement of 30 percentage points over prior model performance that had been training on academic datasets. The higher-precision models enabled EMOS to provide clients conversation-level emotional insight for customer service and sales without exhaustive manual auditing of individual calls.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, EMOS implemented Microsoft 365 to support core Collaboration needs at its Hong Kong professional services firm. The deployment covered the small company of about 10 employees and focused on providing a cloud-first productivity layer for email, real time collaboration, and document management. EMOS is using Microsoft 365 on their website and the installation centers on hosted Office applications and cloud identity under a single Microsoft 365 tenant.
Configuration emphasized Exchange Online for email, Microsoft Teams for meetings and chat, SharePoint and OneDrive for file storage, and Office desktop and web applications to support knowledge work, aligning with standard Collaboration workflows. Integrations were limited to cloud-native Microsoft 365 services, with user provisioning, access controls, and administrative governance applied at the tenant level and managed by internal IT. This EMOS Microsoft 365 Collaboration deployment maps directly to business functions including internal communications, client engagement coordination, and document lifecycle management.
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChowNow | Legacy | ChowNow | Order Management | SCM | n/a | 2017 | 2017 |
In 2017, EMOS implemented ChowNow on its public website. ChowNow is an Order Management application used as the customer facing online ordering layer embedded into the site, enabling order capture and checkout workflows for the small professional services firm.
Configuration centers on product catalog and menu management, web checkout configuration, and order routing into the company's internal fulfillment and service processes, reflecting typical Order Management functional modules. The website integration is the primary operational touchpoint and configuration is maintained by a compact inhouse team that handles content updates, order monitoring, and vendor hosted application settings through the ChowNow interface.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at EMOS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by EMOS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EMOS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EMOS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD EMOS Technographics
EMOS is a Professional Services organization based in Hong Kong,
with around 10 employees and annual revenues of $1.0 million.
EMOS operates a diverse technology stack with applications such as
Figure Eight Platform, Microsoft 365 and ChowNow,
covering areas like ML and Data Science Platforms, Collaboration and Order Management.
EMOS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Appen, Microsoft and ChowNow.
EMOS recently adopted applications including
Constant Company Vultr Cloud Compute in 2021, Microsoft 365 in 2017 and ChowNow in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EMOS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EMOS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EMOS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.