Conyers, 30012, GA,
United States
Empire Fence Co Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Empire Fence Co and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Empire Fence Co employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Empire Fence Co has purchased the following applications: Service Fusion Field Service for Field Service Management in 2021, LiveChat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Empire Fence Co is running and its propensity to invest more and deepen its relationship with FSM Technologies , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Empire Fence Co revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Empire Fence Co intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FSM Technologies | Legacy | Service Fusion Field Service | Field Service Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Empire Fence Co deployed Service Fusion Field Service as its Field Service Management platform. The deployment is visible on their public website where Service Fusion Field Service is used to surface scheduling and customer service entry points and capture appointment requests.
Implementation focused on core Field Service Management capabilities including scheduling and dispatch, work order management, a mobile technician application, and customer facing appointment requests. Service Fusion Field Service was configured to support job creation, status tracking, and invoicing workflows aligned to a small business operational model. Configurations emphasized simplified user roles for office staff and technicians to match a 25 employee operations profile.
Integration work emphasized website embedding to enable online booking and customer contact capture, with the web presence acting as the primary customer intake channel for field work. Operational scope covers field technicians and back office staff operating in the United States, with the application serving as the central record for field jobs, customer interactions, and technician updates.
Governance centered on establishing a standardized work order lifecycle, dispatch rules, and role based access controls to separate technician and administrative functions. Process changes prioritized centralized scheduling and real time mobile updates through the Service Fusion Field Service mobile client to reduce manual coordination and enforce consistent operational workflows.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
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