Juiz de Fora, 36092-005,
Brazil
Emporio Bahamas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Emporio Bahamas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 430 Emporio Bahamas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emporio Bahamas has purchased the following applications: Smart NX Suite for Customer Experience in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emporio Bahamas is running and its propensity to invest more and deepen its relationship with Smart NX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emporio Bahamas revenues, which have grown to $133.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emporio Bahamas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smart NX | Legacy | Smart NX Suite | Customer Experience | CRM | n/a | 2023 | 2023 |
In 2023 Emporio Bahamas implemented Smart NX Suite, classified in the Customer Experience category, to centralize omnichannel customer engagement and automation across its contact operations. The Smart NX Suite deployment emphasized CXaaS capabilities, integrating WhatsApp messaging, predictive dialing and omnichannel contact flows to support inbound and outbound engagement.
Configuration focused on OmniChannel and Automações/Integrações modules within Smart NX Suite, using WhatsApp automation and workflow orchestration to route interactions, trigger automated responses, and sequence predictive dialing for campaign reach. The implementation included configuration of omni-channel contact flow logic, message templates, and automation rules to standardize customer journeys and reduce manual agent tasks.
Integrations were established with RPE, Tivea and Unico to synchronize identity verification, routing data and campaign orchestration across systems, enabling Smart NX Suite to operate as the contact layer for customer communications. Operational coverage included Brazil where contact center and customer retention functions were explicitly targeted, aligning omnichannel engagement with retention workflows.
Governance and rollout applied phased omnichannel flow activation and automation governance to control message templates and dialing policies, with operations teams adjusting processes to support integrated automation. The deployment reported a 20% reduction in operating costs and a 15% increase in retention in Brazil, outcomes recorded as part of the Smart NX Suite implementation.
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