Empower Federal Credit Union
1 Member Way,
Syracuse, 13212, NY,
United States
Syracuse, 13212, NY,
United States
1 315-477-2200
Banking and Financial Services
Empower Federal Credit Union Technographics
Empower Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Empower Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Empower Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Empower Federal Credit Union has purchased the following applications: Spark Hire Video Interview for Video Interviewing in 2017, Fiserv DNA Bank Platform for Core Banking in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Empower Federal Credit Union is running and its propensity to invest more and deepen its relationship with Spark Hire , Fiserv , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Empower Federal Credit Union revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Empower Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Empower Federal Credit Union Tech Stack and Enterprise Applications
Empower Federal Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spark Hire | Legacy | Spark Hire Video Interview | Video Interviewing | HCM | n/a | 2017 | 2017 |
In 2017, Empower Federal Credit Union implemented Spark Hire Video Interview in the Video Interviewing category. Empower Federal Credit Union is a full-service financial institution serving members across central New York and eight counties, and the initiative was explicitly scoped to streamline hiring, reduce time to hire, and gain earlier candidate insight to reduce turnover.
The deployment centered on one-way, asynchronous video interviewing capabilities within Spark Hire Video Interview, emphasizing configurable interview question sets and candidate-facing usability. The team prioritized an intuitive, affordable solution with customization and resources for hiring managers, and the implementation relied on Spark Hire customer support for onboarding and user adoption.
Operational coverage included the recruiter-led hiring process spanning 29 locations and multiple hiring managers across the state, with the tool used by recruiting and HR to standardize early-stage screening. The new screening workflow moved initial candidate evaluation from phone-based screening to recorded video responses, enabling recruiters to screen higher volumes of candidates, eliminate phone tag, and share recorded interviews for collaborative review.
Outcomes reported by the recruiter include faster hiring cycles, increased candidate reach, and a decrease in turnover since adoption, along with improved candidate experience because applicants can complete interviews on their own time. Spark Hire Video Interview was cited as easy to learn, user-friendly for both candidates and managers, and affordable, which contributed to broad team buy-in and sustained use.
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Empower Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Empower Federal Credit Union implemented Fiserv DNA Bank Platform to modernize branch operations and member authentication within its Core Banking environment. The decision addressed a need for updated technology to support faster, more secure member interactions and more efficient staff workflows at branch sites.
The implementation centered on the Fiserv DNA Bank Platform core account and transaction processing capabilities, combined with integrated biometric and branch automation solutions. Functional configurations emphasized account maintenance, teller and branch transaction workflows, and authentication pathways, while Verifast palm vein recognition was embedded as the primary biometric authentication mechanism to streamline member identity verification.
Integrations included Verifast for palm vein pattern recognition, Nautilus for branch automation, and SecureNow for enhanced security controls, all maintained within the Fiserv technology stack. Operational coverage focused on branch networks, branch staff, and front-line member service functions, with governance changes that routed authentication and teller processes through the new platform. Reported outcomes included a transformed branch experience, faster and more secure member authentication, and improved staff efficiency and security after the rollout.
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Dispute Management | ERP Services and Operations |
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2022 | 2022 |
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Empower Federal Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Empower Federal Credit Union deployed Microsoft 365 to provide enterprise Collaboration across its corporate environment. The company website references Microsoft 365, indicating use of Microsoft 365 as the primary collaboration and productivity suite for email, document sharing, and meetings. The deployment reflects a cloud-hosted, tenant-based architecture with centralized administration for mail, files, and real-time collaboration capabilities.
Microsoft 365 at Empower Federal Credit Union is configured to deliver Exchange Online email, SharePoint Online intranet and document libraries, OneDrive file sync, Microsoft Teams for chat and meetings, and the Office desktop and web applications for productivity. Identity and access are governed through centralized directory and admin controls to manage user provisioning, groups, and policy enforcement, supporting business functions including member services, branch operations, lending, finance, and HR. The implementation aligns Empower Federal Credit Union Microsoft 365 Collaboration with internal communications, document management, and meeting workflows, enabling centralized lifecycle management for accounts and security policies.
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Empower Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Empower Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Empower Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Empower Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Empower Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Empower Federal Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Empower Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Empower Federal Credit Union Technographics
Empower Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 650 employees and annual revenues of $60.0 million.
Empower Federal Credit Union operates a diverse technology stack with applications such as
Spark Hire Video Interview, Fiserv DNA Bank Platform and Microsoft 365,
covering areas like Video Interviewing, Core Banking and Collaboration.
Empower Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Spark Hire, Fiserv and Microsoft.
Empower Federal Credit Union recently adopted applications including
Salesforce Financial Services Dispute Management in 2022, DocuSign eSignature in 2022 and Salesforce Marketing Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Empower Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Empower Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Empower Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.