Baltimore, 21201, MD,
United States
Entertainment Cruises, Inc. Technographics
Entertainment Cruises, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Entertainment Cruises, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 Entertainment Cruises, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Entertainment Cruises, Inc. has purchased the following applications: Microsoft Dynamics SL for ERP Financial in 2012, HireRight Employment Background Checks for BackGround Screening in 2017, Nuance Customer Engagement Platform (ex TouchCommerce) for Customer Engagement in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Entertainment Cruises, Inc. is running and its propensity to invest more and deepen its relationship with Microsoft , HireRight , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Entertainment Cruises, Inc. revenues, which have grown to $730.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Entertainment Cruises, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Entertainment Cruises, Inc. Tech Stack and Enterprise Applications
Entertainment Cruises, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics SL | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012 Entertainment Cruises, Inc. deployed Microsoft Dynamics SL as its ERP Financial application to replace a legacy system. The implementation centered on core financial functionality—accounts payable and accounts receivable—with finance staff administering daily AP/AR activities in Dynamics SL including processing, coding, and tracking invoices. The team supplemented the ERP by developing and maintaining spreadsheets and supporting databases to prepare monthly and quarterly financial reports for company executives, reflecting routine consolidation of financial data for executive reporting. The deployment supported operational accounting across corporate finance, handling invoice lifecycle and executive reporting workflows.
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Entertainment Cruises, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HireRight | Legacy | HireRight Employment Background Checks | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, Entertainment Cruises, Inc. deployed HireRight Employment Background Checks to formalize candidate vetting within its HR onboarding workflow. Entertainment Cruises, Inc. implemented HireRight Employment Background Checks in the BackGround Screening category to support screening for a workforce of approximately 2800 employees in the United States.
The implementation leveraged standard BackGround Screening capabilities, including identity verification, criminal record checks, employment and education verification, and automated decisioning workflows common to background screening platforms. HireRight Employment Background Checks was used as the primary screening engine while screening workflows were tracked and managed alongside manual spreadsheets during intake and case resolution.
Operational integration tied background screening into the broader hiring stack, with screening results processed in conjunction with HCM and payroll systems referenced in internal processes, specifically UltiPro and Paylocity, and with E-Verify for employment eligibility checks. Governance and process structure centered on HR and Talent Acquisition ownership, with compliance oversight to ensure screening steps fed candidate status updates for onboarding. This configuration positioned HireRight Employment Background Checks, BackGround Screening, and HR onboarding functions as a coordinated pipeline for pre-employment verification.
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Core HR | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2009 | 2017 |
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Payroll | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Entertainment Cruises, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuance Communications | Legacy | Nuance Customer Engagement Platform (ex TouchCommerce) | Customer Engagement | CRM | n/a | 2017 | 2017 |
In 2017, Entertainment Cruises, Inc. implemented the Nuance Customer Engagement Platform (ex TouchCommerce) on its public website. The deployment positioned the Nuance Customer Engagement Platform as the primary Customer Engagement layer embedded into customer-facing web pages to enable live digital assistance for site visitors.
Configuration centered on web-based live chat and proactive engagement widgets, with guided assistance flows and session continuity to help customers navigate the site. The platform also provided reporting and session analytics to monitor digital channel activity and tune engagement strategies.
The implementation covered digital customer touchpoints and supported guest services and online customer-facing teams, with operational ownership retained by the company’s digital and contact center functions. Governance emphasized channel-level configuration, conversational content management, and staged rollout to the corporate website as the initial production surface.
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Entertainment Cruises, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Entertainment Cruises, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Entertainment Cruises, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Entertainment Cruises, Inc.
Apps Being Evaluated by Entertainment Cruises, Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||