Episerver
542A Amherst Street (Route 101A),
Nashua, 3063, NH,
United States
Nashua, 3063, NH,
United States
1 603-594-0249
Professional Services
Episerver Technographics
Episerver Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Episerver and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 830 Episerver employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Episerver has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2018, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Episerver is running and its propensity to invest more and deepen its relationship with Oracle , Sage , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Episerver revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Episerver intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Episerver Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Sage Intacct | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Episerver implemented Oracle NetSuite ERP as its ERP Financial platform, replacing Sage Intacct after a complex 2018 year end driven by a change in ownership. The 2018 close required consolidated opening balance sheet calculations and post acquisition income statements, and the finance team introduced IFRS 15 and IFRS 16 accounting treatments during audit signoff prior to the NetSuite deployment.
The Oracle NetSuite ERP implementation centered on core financial configuration and reporting work, including chart of accounts mapping, data migration, custom report building, and system testing. Implementation activity extended to configuring general ledger workflows, revenue recognition processes aligned to IFRS 15, and lease accounting controls supporting IFRS 16, with test scripts and reconciliation routines developed to validate balances and post close entries.
Operational scope focused on group finance and accounting for consolidated reporting and audit readiness, with emphasis on opening balance migrations and post acquisition income statement treatment. Governance and rollout activities included staged system testing, audit signoff cycles, and updates to accounting process documentation and control checklists to support the new Oracle NetSuite ERP environment.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Episerver deployed Drift AI Chatbot. Episerver implemented Drift AI Chatbot on its public website under the Chatbots and Conversational AI category to manage customer and prospect interactions through conversational interfaces. The deployment focuses on web channel engagement using automated conversation flows, intent detection, and routing to human agents when escalation is required.
Configuration emphasized conversation design and scripted flows for lead qualification and FAQ handling, leveraging standard Chatbots and Conversational AI functional modules such as natural language understanding, contextual session handling, and live handoff controls. The Drift AI Chatbot is embedded in Episerver website pages to orchestrate session context across visits and to surface prompts within marketing and product pages, with governance processes put in place for content review, bot training, and escalation rules to align operational ownership across marketing and customer success teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Episerver embedded Zoom on its public website as the customer-facing conferencing channel. Zoom is deployed as the Audio Video and Web Conferencing application to host live client meetings, webinars, and interactive demonstrations accessible directly from site pages. The implementation surfaces Zoom meeting functionality for professional services delivery and customer engagement workflows, positioning Zoom as the external real-time communications layer.
The implementation uses a web-embedded client architecture to present Zoom video, audio, screen sharing, and scheduling capabilities within Episerver site pages, reflecting standard Audio Video and Web Conferencing functionality. Operational scope centers on customer engagement and professional services teams, with centralized session provisioning and scheduling exposed through the website interface. Governance emphasizes access controls and session moderation configured for public facing interactions.
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation, Sales Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Episerver
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Episerver Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Episerver IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Episerver digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Episerver Technographics
Episerver is a Professional Services organization based in United States,
with around 830 employees and annual revenues of $100.0 million.
Episerver operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Episerver has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Zoom Video Communications.
Episerver recently adopted applications including
Zoominfo Platform in 2024, DocuSign eSignature in 2022 and Optimizely Data Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Episerver’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Episerver’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Episerver technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.