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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Epokhe Data, Technology Stack, and Enterprise Applications
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Refundid Legacy Refundid Platform eCommerce eCommerce n/a 2024 2024
In 2024, Epokhe implemented the Refundid Platform to automate returns and centralise returns data within its eCommerce operations. The deployment targeted Australia and concentrated on improving warehouse operations and the customer returns experience. The implementation leveraged Refundid Platform capabilities including Instant Refunds and the Returns Portal, and configured automatic shipping label generation and centralized returns reporting. Refundid Platform was instrumented to handle the end to end returns workflow, from customer initiation through label issuance and refund orchestration. Integration with Shopify connected order and refund flows to the Refundid Platform, enabling automated label issuance and consolidated return data for operational teams. Operational coverage emphasized fulfillment and customer facing returns processes, aligning warehouse handling with the returns portal experience. Governance changes focused on centralizing returns data and standardizing return workflows across Australian operations, creating a single source of truth for return cases and reporting. The Refundid case study reports faster operations, better return insights and improved customer experience following the implementation.
IT Decision Makers and Key Stakeholders at Epokhe
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Epokhe Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Epokhe Technographics

Epokhe is a Retail organization based in Colombia, with around 200 employees and annual revenues of $62.0 million.

Epokhe operates a diverse technology stack with applications such as Refundid Platform, covering areas like eCommerce.

Epokhe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Refundid.

Epokhe recently adopted applications including Refundid Platform in 2024, highlighting its ongoing modernization strategy.

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Our research team continuously updates Epokhe’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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