Epokhe Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Epokhe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Epokhe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Epokhe has purchased the following applications: Refundid Platform for eCommerce in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Epokhe is running and its propensity to invest more and deepen its relationship with Refundid or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Epokhe revenues, which have grown to $62.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Epokhe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Refundid | Legacy | Refundid Platform | eCommerce | eCommerce | n/a | 2024 | 2024 |
In 2024, Epokhe implemented the Refundid Platform to automate returns and centralise returns data within its eCommerce operations. The deployment targeted Australia and concentrated on improving warehouse operations and the customer returns experience.
The implementation leveraged Refundid Platform capabilities including Instant Refunds and the Returns Portal, and configured automatic shipping label generation and centralized returns reporting. Refundid Platform was instrumented to handle the end to end returns workflow, from customer initiation through label issuance and refund orchestration.
Integration with Shopify connected order and refund flows to the Refundid Platform, enabling automated label issuance and consolidated return data for operational teams. Operational coverage emphasized fulfillment and customer facing returns processes, aligning warehouse handling with the returns portal experience.
Governance changes focused on centralizing returns data and standardizing return workflows across Australian operations, creating a single source of truth for return cases and reporting. The Refundid case study reports faster operations, better return insights and improved customer experience following the implementation.
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